12/15/08

the perfect dress

by kkohnen

I really had a mixed experience when I first went in. I had scheduled an appointment and had given a list of dresses I was interested in prior to appointment but when I arrived at the store the consultant was running late and I was told to just take a look around and started picking dresses on my own. None of the dresses I had already listed were pulled for me and many were not in the store to try on. I did go during the trunk show and found the most beautiful dress I have every seen! It had all the elements I wanted. I was able to overlook the poor customer service on the front end because once she became avail the consultant was wonderful in letting me try as many as I needed and then helping me with the details of the dress I purchased that same day. I recommend this store, but be patient. If you are in bridezilla mode steer clear.

• Pros: Wide selection of great gowns; check the website before going into the store
• Cons: poor customer service at times; no returns allowed

10/06/08

Horrible all around!!

by mcarey22

My sister is getting married and I'm the maid of honor. She got her dress here, so I also ordered my bridesmaid dress with them as well. Her dress and veil finally arrived, and the veil is completely the wrong one. They told her that there was no way to fix the mistake, THEIR MISTAKE, because now it is too close to the wedding date. Then when my bridesmaid dress FINALLY came in, it was two sizes smaller than what I ordered. This time they said it was the manufacturer's mistake but again they couldn't fix it because the wedding is now only six weeks away. When I went to get alterations, they said they would order more fabric to make the dress fit properly, and they never did. Now the dress looks horrible and doesn't even come close to fitting properly. But they don't care because they already got their money. DO NOT GO THERE! It is a horrible place with horrible customer service. I can't possibly rate them poor enough.

08/09/08

Great Service! Loved them.

by Sadie238

I showed up for my appointment at Brides By Demetrios and had such a wonderful time. Rosa was so great. She helped with everything from zipping up my dress to picking out matching veils and letting me know which dresses actualy looked not so good on me. She put in it polite terms, but I was happy to finally have someone be so honest with me rather than just saying even the most hideous dress looks beautiful!

• Pros: wonderful people ready to help you with everything.
• Cons: a little bit more expensive than a place like davids or alfred angelos.