Carlsbad >Auto Dealers > North County Hyundai of Carlsbad
“Despite trading in a popular vehicle in good condition and with low mileage, they low-balled us well below the trade-in value quoted by CarsDirect and in our research at KBB.”
We had the unfortunate experience of going to this dealership in buying a vehicle through CarsDirect. After waiting two months for the vehicle, we were told it was ready to be picked up. When we got to the dealership, they had no paperwork completed in advance -- despite having all sorts of information from CarsDirect weeks in advance. More important, they didn't honor the range in trade-in value given us by CarsDirect, and which was backed up by Kelly Blue Book's website for appropriate trade-in (not retail) for this vehicle, in good condition. Despite trading in a popular vehicle in good condition and with low mileage, they low-balled us well below the trade-in value quoted by CarsDirect and in our research at KBB. We would have walked out, but my wife had been waiting for two months and they decided to take advantage.
I have purchased three other vehicles through CarsDirect, and all of the dealers were straightforward in their dealings. All had most of the paperwork completed in advance, particularly the sales agreement. They all honored the trade-in value range specified, and truly indicated they appreciated our business.
When we saw that this dealership had not started the sales agreement, we knew they had NO INTENTION of coming close to the trade-in value range quoted by CarsDirect and backed up on KBB's website.
Dealers have to make a profit, too, but in my opinion this dealership likes to take advantage. I would avoid; there are plenty of other dealerships in close proximity. With car sales near zero, there are a lot of other dealers who would be happy for your business.
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