NEVER use Laptops Plus!!!.
I took them a hard drive to copy. They said 3 to 5 days. I thought that was a bit long for a simple hard drive clone, but I left it with them anyway. 31 DAYS LATER I have not heard anything from them. I went to pick up my drive, they said it would be done in 5 MORE DAYS! Unbelievable! I asked for my drive back since it was not copied and they wanted to charge me $35. For what? to hold on to my drive for a MONTH! I'll NEVER use this company and recommend you DON'T!
Excellent customer service. They got an old laptop of mine back in service for only $99. I did not expect to ever use the machine again but they convinced me to bring it in and boy am I happy I did. Extremely happy with them and would recommend to anyone.