Carlsbad >Road Construction > System Pavers
3244 Grey Hawk Court Bldg L, Carlsbad, CA | Directions 9201033.130683 -117.234724
New face forward – I am very pleased with my new paved walk and patio. The design exceeded my expectations and I appreciate that the demolition of the old patio and installation were completed as scheduled. My house curb appeal is up 100% and I know I will enjoy it for years to come. There were some problems with electrical during the installation but these were resolved.
A bad experience - 0 stars if citysearch would let me. – I've had my new driveway and walkway for months now, and I am still trying to come to terms with the experience. It started with the sales process. I'm sorry that I didn't follow my gut, but it's too late for that. The salesman came in to my home offering 3 options. We selected a product, signed a contract and a day later he called saying that the option was no longer available. Only due to fear of losing the sale did he present other stone colors, etc. that had not been offered initially. I selected 2 stone colors to be mixed, and a day later he called saying that he couldn't combine the 2 colors I selected. Again, fear of losing the sale, he magically came up with a solution to 'borrow' the second color from another jobsite, but less than required so rather than 60/40, I would get a 7 to 1 ration. So the installation crew shows up and doesn't speak a word of english and I am the one who's available to communicate the plan to them. Siete y uno. Still, they ran out of the lesser color about 3/4 of the way through the space, AND THEY KEPT GOING! So 1/4 of my driveway has NONE of the contrasting color! I was in my house (with my 3 week old - otherwise I'd have been supervising) and they set the stones without even asking me to look at it. The salesman came to my house pressuring me to sign off on the job, "so the subcontractors can get paid", and promised that the problem would be corrected asap. The manager, to his credit, made an attempt to fix the problem, but disappeared after moving 4 stones. And while moving the stones, he damaged each one of them by pounding them without a barrier so that the survace is now white.
If I had it to do over again, I would certainly not do business with System Pavers.
Sir/Madame: This is not how System Pavers operates. Contact me, Josue Cortes immediately by phone at 877-728-3778 x1243 or via email: jcortes@systempavers[dot]com and we will rectify this situation right away.
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