“called in to order their service and they lured me into buying this bundle which was a rip off.”
Time Warner Cable Business Class offers a full complement of business communications tools for small, medium and enterprise level
companies. Phone, Internet and Cable TV solutions are enhanced by award-winning 24/7 customer service and local support teams. Customized solutions for specific industries, from Healthcare to Hospitality.
Products and Services:
Business Class Phone
Customized Fiber Solutions
Technical Support: 24 hours, 7 days a week, 365 days a year. …
Completely Incompetent--Terrible Customer Service. This is the WORST customer service I've had in a long time (barring the airlines). They have been completely unprofessional and incompetent. First, they didn't install the DVR when it was on the work order. They had to come back (at the next available appointment days later) to install a DVR. DVR breaks within two days. Another appointment (a few days later), they replace the DVR. The second DVR never even works. Call them back to make another appointment. They give me a a time to come by between 7:30 - 9:30. (AND, they have my phone number). They do not show up. I call at 9:30 to see when they will come. They transfer me to a person's voicemail. And, her vm box is full. I call back. I am on hold for over 10 minutes and I get disconnected. They never call me back (they have my freaking phone number!). I leave the house at 10. Apparently, the technicians shows up at 10:55. Any recommendations between AT&T Uverse, Direct TV or Dish? I have canceled TW, and I will NEVER use them again.
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