Kmart

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Stephanie C.

Joined 2 years ago

Poor customer service fro. I'm a regular customer to this local Kmart. Most of the time, workers are friendly, the store is clean, and it has variety of items with reasonable prices. However I experienced unpleasnat customer service recently and wanted to share with y'all. On 12/27/11 evening I made a quick trip to Kmart to return an item that I got it as a gift but found no need for it. I know it's a holiday season so everyone is tired and all. I stood in a line to the service department as soon as I entered the store. There were about 10 people ahead of me so you can imagine how busy the store was at that time. As I was saying "Hi, Can I...?" to one of the Kmart workers named Victoria when it was my turn, she just grabbed a receipt that was in my hand without a single word. She didn't say anything during the entire returning process (even when I said "thanks" at the end). She looked upset and just full of tiredness. Hopefully, as Kmart worker, she get trained well to perform a good customer service! Besides her service, I like shopping at Kmart.

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Contributor

Joined 10 years ago

Value shopper's mecca goes beyond the basics to offer everything from clothing to computers.. In Short
Since 1962, the big red K has come to stand for competitive prices and comprehensive inventory. Sprawling more than 80,000 square feet, the large store offers more than 60,000 products ranging from jewelry to video games. The varied selection also includes health and beauty supplies, electronics, furniture, housewares, sports equipment and toys. Popular brands include Martha Stewart Everyday, Route 66 and Joe Boxer. Value shoppers can also take advantage of services like photo processing and a pharmacy.