Carlsbad >Auto Dealers > Hoehn Buick Cadillac
5334 Paseo Del Norte, Carlsbad, CA | Directions 9200833.133933 -117.325990
I was very impressed with Hoehn Buick team from the initial contact to the moment I drove our new 2011 Buick Regal home. Each Hoehn associate that I encountered was professional, courteous, and great to get to know. This was definitely one of the few automobile purchases that we have made that was truly "painless" We are grateful for the experience and we never felt pressure at any point. I will surely recommend Hoehn Buick to my family, friends, and business colleagues.
It is a pleasure to write a complimentary letter about Dave (last name not known) who does the driving of passengers to and from your dealerships. He is very careful and excellent driver having taken me and my husband home from you dealership several times. Has a positive outlook, loves his job and is pleasant talking with him. He is a strong family man and sounds very responsible and has family values. You are to be complemented in having this employee!
I am writing to reliterate the amazing customer service I experienced today with your Road Side Assistance Technician, John Sybesma. It was not simply the speed in which he responded, or the accurate diagnose and quick resolution, but also his knowledge of my current warranty. When he arrive at my door, he already had all my information at hand and was able to clarify to me my current warranty status. Something I've had a little trouble getting clarity on my past. Not only was my problem resolved, it was handled quickly and professionally (he handled my care with kid gloves) he clearly understands the importance of superior customer service skills in a very competitive marketplace. I've always had good service at your dealership, but have to confess that my other car is a BMW and I tend to measure all service against them as a benchmark, which as you know is very high. My experience today with John went beyond my BMW measuring stick and I would gladly recommend him to friends and family.
Everyone we dealt with were extremely professional and freindly. It was a great experience
I was happy with the final price I got with Steve Sherman who treated me very nicely, but when I got the final quote the
price figures were changed from what we agreed with Steve. I wasn't pleased with that action but I bought the car
anyways because I liked it. The diffrence was $570.00. When I talked to Steve about that matter, he did everything
that was in his hands to resolve the problem and I ended up getting the bed liner for the trunk. That's all I have to say.
While the ownership of the dealership has changed, they retained Jim Shriver my service consultant, that was a very
good move as Jim is the tops in customer care.If you want to deal with the best of the best, use Jim Shriver at Hoeh
I will continue coming here for service and future purchases – The overall experienced with Hoehn Cadillac personnel was excellent. I will continue coming here for service and
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