Carlsbad >Holiday Travel of America
“customer service was so nice about accomodating all our needs and dealing with date changes, etc.”
THE WORST SERVICE EVERRRR..... this company is absoulety WORTHLESS... customer service members are rude and a year and a half later i'm still waiting to book a trip.
HORRIBLE SERVICE - we have tried to book a trip, using one of their worthless vouchers for over a year. They just blow us off. So, today I sent them a cert/mail demand for performance. Either they deliver on the value of the cert or I will file a small claims action. I'll update once this is resolved.
Firefighter/Paramedic ripped off by this company!!. Me and my wife attended a Jockey Club Timeshare presentation in Las Vegas and they gave us 2 tickets to fly to Fl for our vacation. Holiday Travel requested $297 in August 2011 to guarantee a nice trip to Fl in February 2012. We paid right away and started making plans for our trip. Then 30 days prior to our trip Holiday Travel of America Carlsbad, CA called and a young girl by the name of Monica (a little rude) told us sorry but all her trips were booked and she offered us instead a 2 day overnight stay in San Diego instead of 2 plane tickets to Fl. We said we planned on a trip to Fl and she informed us that there may be travel in April available and she would call us in March to let us know if there was any room available to take our trip. We were "SHOCKED" and knew right then and there we were scammed! She graciously offered our $297 back as some type of reward for us to "Go Away" I would NOT recommend anyone use this company for regular travel, and I would hope the next time they need a Firfighter to rescue anyone of them, or their family in an emergency they would think twice about how they treated a Firefighter trying to go on vacation with his family. I wont forget!!
So wonderful. You and your staff have been so wonderful to make the Vegas trip possible. MORE power to YOU!
Prompt and helpful. Marivel, you made this painless for me. Thank you so much for being so prompt and helpful.
Thank you. Thank you so much for your help today. I told my husband how wonderful you were. Thank you for updated our profile and we look forward to planning many more travel adventures with you and/or your staff.
Service was outstanding. We had a wonderful full week. We visited the Polynesian Cultural Center and enjoyed the dancing and luau dinner. We did a couple of Island tours, visited Pearl Harbor, the Swap Meet and oh yes, enjoyed the waters at the beach. We met many friendly people from various parts of the world. The Pacific Beach Hotel was excellent. It was located in the center of the activities and right across from Waikiki Beach. Our breakfast arrangement allowed us to start the day full and satisfied. The service was outstanding. Thank you very much for your efforts.
We highly recommend their product and services to anyone.. Winners Circle Resorts International, Inc, has been a client of Holiday Travel for the past 10 years. We have purchased and utilized well over 250,000 travel certificates. We receive many calls from our customers thanking us for their wonderful vacations. The staff at Holiday Travel responds to our needs in a timely professional manner and makes sure the premiums are delivered properly and on time. If you have a need for travel incentives, you may be sure they are dependable and their product is outstanding. We highly recommend their product and services to anyone.
Responded in a very prompt, courteous, professional manner.. My association with your company within the past 12 years has been nothing but successful. I am please to say that working with your company, i.e. your travel certificates has been very successful in generating clients to Shell Vacations projects. Most importantly, your staff has always responded in a very prompt, courteous, professional manner. I look forward to continuing our relationship with you and your company, Holiday travel of America.
I cannot recall any customer complaints.. I have been doing business with Rich Romanello and Holiday Travel of America for over eight years. In that time I cannot recall any customer complaints in regard to the Holiday Adventure or Sweeter Dreams certificates. It is very refreshing to find a travel certificate company that knows how to do it right! I look forward to many more years of working with Holiday Travel and their certificate program.
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