Paper Paper

11/24/09

BEAUTIFUL CARDS - TERRIBLE SERVICE!

by cityhills at Citysearch

I already spent too much time dealing with terrible customer service . My suggestion is DON'T WAIST YOUR TIME ON PEOPLE WHO DON'T CARE ABOUT YOUR BUSINESS!

• Pros: Large selection of cards.
• Cons: Unpleased people to work with and VERY expensive.

10/20/09

Horrible Service, Wrong Invites delivered

by LittleTricky at Citysearch

That star is only bc I was required to give them one- and I guess there actual cards to deserve one- have they gone thru new managent or something?

I have been getting my invites, thank you notes, and gifts there for years. I recently ordred Crane personalized thank you notes in anticipation of my son's b-day as well as buying the invites there.

When the thank yous arrived they were the wrong card- I ordered fold over cards and these were flat but they did have my name printed on them. After going thru all sorts of annoying phone tag trying to get them to fix it the woman (claiming this came from the owner as she refused to let me speak to an owner or manager) said- "well you will pay for the replacement cards, right?" UMMMMMM NO!!!!! you ordered the wrong cards- I pointed to the cards I wanted in your catalog and was very clear- you got the wrong ones whether by transposing the order number or other issue (htey only asked me to check the spelling of my name on the order nothing else).

Accidents happen and that is ok but she wanted me to pay for their mistake- she would not let me buy a small portion of the "mistake" cards (that had my name on them so what were they going to do with them) so I could start writing my thank yous.

I asked her what she could do to help me out due to my party having already happened and needing to get these cards out and she said nothing- they would do nothing (ad was really rude during this and all other conversations till I finally asked my husband to take over as it was making my mood sour to talk to her).

They promised the new cards in a week- a week and a half later I went in and they claimed the cards had not been ordered yet(the woman behind the counter didn't even know what we were talking about and when she called the other woman there was a flurry and an ohh we will order the now). Somehow they claimed it was Crane's fault. Paper Paper promised the cards in another week- again they were not there.

It took more than a month to get the replacements. They never even said "sorry for the inconvenience".

More than that they were rude and implied that they should not have to eat their own mistake and I should be paying for the replacements. I gave them the incorrect cards back btw- they did not allow me to buy even ten of them so I could get thank yous to my grandparents in a timely manner. Even if they had said "hey we have some thank you notes on sale for a really great deal- would you like me to pull them aside so you can get some cheaply" I would have appreciated it, it wouldn't have cost them a dime, and they might have kept me as a customer- but it was like they did everything they could to be rude.

My husband attempted to talk to them (Having worked as an executive at a paper company)- he couldn't believe the incompetence or rudeness. When he got off the phone he asked in all seriousness if perhaps the woman had a mental disability which caused her rudeness. I wouldn't recommend the to my worst enemy, well maybe my worst enemy... : )

• Pros: adorable invites
• Cons: crap service, worst I have ever encountered I think

06/14/09

*****DO NOT GO HERE*******

by mandros at Citysearch

They get one start because they DO have great invitations to choose from. I cannot give them any credit though for being helpful, creative, or understanding. I bought close to 100 beautiful invitations there and wanted to get them printed as well. THe OWNER of all people would not give me the time of day. I wanted to meet with her to go over what i wanted on the invite (fonts etc.) She said she doesnt meet with anyone. How is that possible!? So i dropped in during the week and she was there and refused to come out of the back to talk to me. So i just decided to TRY and do it via phone/fax. She would NOT do what i asked and then after a couple weeks told me to go somewhere else because she cant help me. WHAT?! She owns the place and she cant do my invitation? So now she has left me with all my invitations and i have to start all over somewhere else with time getting close. I will NEVER EVER go there again.

• Pros: No pros
• Cons: Worst customer service and RUDEST owner! Blown Away!