Dimensions In Real Estate

Doesn't Recommend

Elizabeth B.

Joined 1 year ago

Terrible!. I realize they don't really care about the renters as they get their money from the owners. But I think a smart owner will know that driving your tenants out will in the end be more expensive. Also, not addressing problems (like a hole in the wall of the shower since the day we moved in that we called 4 times about with no action, which I'm sure is collecting mold in the walls) will also cost more to fix later rather than sooner. And, Karen would give me personal info about the owner and what was going on in his life. As an owner, I would not want this shared with my tenants.

Experience was terrible from start to finish. When we moved in the house was filthy and there was trash left throughout the house. I didn't complain but I did put it in my walk through paperwork. We had a professional maid clean the house twice a month while we lived there and then had her clean again after we moved out. Dimensions then charged me for cleaning after we moved out. My issue is that 1) the house was clearly cleaner when we left than when we moved in and 2) based on the state of the house when we moved in I doubt they actually used the money they charged me to clean the house. Also, while we lived there, we rarely made any maintenance requests, we'll handle most things ourselves. But when we did call, the maintenance manager didn't know anything about maintenance. We also had to call at least two or three times to actually get any action out of them. Finally, we overpaid the last months rent. Its now been about a month since we moved out and we are still waiting for them to return the overpaid rent.

Glad to be out of one of their properties!

Recommends

NORM DAVIS

Joined 4 years ago

GREAT MANAGEMENT COMPANY. ROGER AND HIS STAFF HAVE BEEN MY MANAGEMENT CO. FOR 2 YEARS. I LIVE IN AZ. AND THEY TAKE CARE OF MY PROPERTY, AND ARE ALWAYS HELPFUL WHEN I CALL THEM. KAREN IS MY CONTACT AND I TRUST THEM COMPLETELY. SIGNED

NORMAN L DAVIS

Doesn't Recommend

chrisjwaymire

Joined 4 years ago

DO NOT HIRE THIS COMPANY !!!. "Roger " (the owner) and his staff have been the most unprofessional, un-reliable, unethical and unimpressionable customer service based business that I have had to do business with. I have owned several properties and have never had such poor service and high number of complaints from tenants than with this company. Demensions In Real Estate should be re-named Dementia In Real Estate. Extremly dissatisfied on all accounts. Good luck getting a hold of Roger as well.