San Diego Wireless Comm

11/08/09

Worthless

by Wasteoftime at Citysearch

You are best in staying far far away from these folks. With the exception of Tamara and Paula in Customer Service, the rest of these folks need to give up any dealings with the public in general, and drool in a cubical! I've been with San Diego Wireless "useless" for over 4 years and when it was simply a phone with no other services or applications, I was good to go...... However, do not expect that things will be fine for long if you require anything more than a phone call. And, if ever you experience any problems in the evening or on a Weekend good luck.... I am a self-employed business person who relies on my ability to communicate via phone and email and cannot be without either without it negatively impacting my ability to make money. The first signs of problems with my blackberry occurred on a Saturday afternoon and this necessitated me driving from Escondido to Encinitas and I was given a broken down "loaner" and told to come back Monday morning as my Blackberry needed to be "updated". So Monday I drove from Escondido to Encnintas again and at 1pm, hoping that if given enough time they would have my phone ready to go..... instead I was told that the Tech didn't have a chance to fix it so I ended up having to make another trip the next day and was never told of any delivery services until after my forth trip out. Only then was I offered to have a new phone delivered to me, and I am certain that this was only due to the fact that at this point the Owner/Manager and I were now on a first name basis! It has now been over a week of having yet another "loaner" phone and not really to my surprise, but still frustrating none the less, my "loaner" phone is not operating.... and guess what? Unlucky me, it's Sunday and San Diego Wireless is not open and I cannot even pick up a call..... I just went to the nearest Verizon store to get a new phone and unfortunately my phone number is locked due to San Diego Wireless...... it appears that they have me held hostage, which I believe to be against the laws and practices.....

10/22/09

Excellent customer service

by Sweetland37 at Citysearch

The fact that there are only 2 stores doesn't make a big difference... They overnight anything you need, anywhere in the U.S. (free) They get the phone you want the next day. They deliver phones/accessories to your home or office (free). They do their best to beat other carriers prices, and are honest about their quotes and prices. They will not provide you service if you are getting a better deal somewhere else, which is rare anyways. They customize plans that fit best with the user. They offer plan protection (free). They allow 2 month grace period for early upgrades. Their customer service reps are fast and efficient. Call them... they even have a toll free number and find out for yourself.

• Pros: good people

08/10/09

Great Service

by RichardSimis at Citysearch

When my kids were away at college and had phone issues, SDW would overnight them replacements. They have even come to my home to replace a damaged phone and program the new one. I have been a customer of San Diego Wireless for about 5 years now and they have always been very responsive to my needs. Try getting that service from Veizon or any of the other big names.