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“Abusive staff likes to kick out families”
Abusive staff likes to kick out families.
Something weird is going on at the Travelodge La Mesa. I thought our experience was absolutely bizarre and horrible, but if you look for other comments on Google or travel sites they describe exactly the same scenario, going back years! I found more than 40. Everyone says "I can't believe what just happened!" I looked at other Travelodge reviews, to see if this kind of thing just happens at budget hotels, but no. Only this hotel has dozens of these nightmare reports in multiple reviews on multiple sites. Apparently it's like Dr Jekyll and Mr. Hyde; they seem very nice and then suddenly they turn on you. This review is a summary of our experience and others.
Here is what happens: You check into the hotel, or try to check in, and then they "catch" you doing something. This might include parking 2 cars in their empty parking lot (one car violation!), or having a baby and 4 adults in a room (four persons max!), or having a visitor (sneaking in!). Or you commit some "sin" like questioning a charge (fraud!), or asking that they not make snide comments to your back (impudence!). In our case my wife checked in, sent an adult and two children up to the room, and then went to get a pizza. When she came back, the manager confronted her at the entrance and said "Get out, you can't stay here!" Apparently her crime was sending someone else in with the key and intending to put 2 adults and 4 small children in a room. Surrounded by belligerent hotel employees she never made it past the lobby. Then they tried to keep our other 2 children in the lobby while she cleared out the room (What, hostages?!). They intended to put 4 children out on the street at 10PM, but she insisted on getting the number of another hotel. So they sent her to an even worse SRO hotel where the night clerk offered her drugs at check in and the hooker next door had a busy night. Nice job Travelodge! To be fair, I booked the hotel online and it just listed two adults. It is not unreasonable to want to clarify the reservation. At a normal hotel they might want you to pay an extra guest charge, or pay for a roll-away bed, or offer you another room, or, being jerks, insist one adult and child stay somewhere else.
At the Travelodge La Mesa, the staff all piles out of the back and en mass they dress you down in front of your family or other guests, with insults specific to what you were "caught" doing. If it sounds crazy, it is. This was our exact experience, and multiple other travelers report variations of this! Then they kick you out and threaten to call the police, or actually call the police. Having small children or being a foreign visitor who can't find another hotel is not going to earn you any sympathy. Apparently they sometimes just insult you rather than kicking you out, but then again these seemed to be travelers who were checking out.
A lodging staple with just the basics for budget-minded road-trippers and business travelers..
Since the Ramada brand made its debut in 1954 in Flagstaff, Ariz., the hotel franchise has been offering dependable accommodations at wallet-friendly prices. Good for travelers who don't require a restaurant or lounge in their hotel, Ramada Limited offers amenities like a complimentary light breakfast, in-room data ports and voice mail. Families on a budget appreciate the kids-stay-free policy for children 17 and under staying with their parents.
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