Fish Haven

Recommends

erin1177

Joined 4 years ago

Great Store. great customer service and good selection

very nice clean store much nicer looking than some other fish stores.

Doesn't Recommend

dreese345644

Joined 4 years ago

Never shop there again. Yesterday I went there and bought 6 green chromis, 1 coral banded shrimp and 3 turbo snails.When the guy was bagging up the chromis I told him not to bag ether of the two that looked lifeless.When I got home, sure enough one of the fish wasn't doing well from the moment I released it in to the tank. I left the store around closing time and there was no time to make it back to the store. The next day.. (today) when I got home from work I bagged up the fish and brought it back to the store STILL ALIVE. And told the guy that it wasn't doing well from the moment I released it in to the tank. But that the other 5 are doing great. He informed me that they don't really have a fish guarantee and what I wanted him to do about it. I wasn't looking for my money back and I even had my receipt. I just wanted the poor quality livestock that they sold me to be replaced with one of better quality. This was also the same guy that sold me the fish the day before. He looked at me and repeated himself "we don't really have a fish guarantee... so what do you want me to do about it?" I just left the fish on the counter and walked out of the store. This guy also knocked one of the claws off of the banded shrimp when he was bagging him up and said they grow back... it'll grow back. And didn't even offer a discount for damaging it. I know it'll grow back in about a month. But then he'll be all lopsided for awhile and well that's just not what I paid for.So in the end the $5 was worth more to them then a customer. I even had several hundred dollars (cash) that I was looking to spend in there today as well. It's a little bit of a drive but it looks like I'm only going to Octopus Garden for now on.~Daniel Reese