02/24/09

Overpriced sugar fix

by richardking87

The atmosphere and layout are most annoying Why is the tea on display where the dessert should be? Yea, yea so you can sniff the samples of tea they have out but isn't this place named Extraordinary Desserts? We should be able to see what the dessert selections are for that day while you are waiting in the single file, wannabee line, not tea I'm there for the dessert, show me the dessert. In order to see the dessert you have to leave your space in line and walk past the register and look at the display case. Then you have to try and remember what you want once you have squeezed yourself back in line. The problem is that everyone in line is doing this and it becomes very confusing who is in line and who isn?t or where they were in line. Okay desserts, bad set up. Yes they have some desserts before the register but not all of them. When you make it up to the register you are greeted with a blank stare and an ?I have better things to do? attitude. The problem is there is only one cash register. Does Starbucks have one register? Does Teavana have one register? Well if that's what you are trying to be, but with fancier desserts, than take some lessons in customer service from them. People don't want to pay $10.00 for a glorified Hostess Cupcake with a real flower on top and $4.00 for a double shot of espresso and feel like they are in a "soup kitchen" line. After experiencing what Extraordinary Desserts has to offer four different times in the past two years this is how I would set up someone?s expectations before I brought them here. ? Okay I know this place that has really big desserts, but the only thing though is they over charge and they treat you like crap.?Fool me once, shame on you, fool me twice, shame on me. Never again.

01/13/09

What a disaster

by Taurusnsd

I took some friends here for what I was hoping to be the end of a pleasant evening. I had been here several times so the line didnt bother me until I realized why there was one. The staff had absolutely no clue how to keep the clientele moving. We stood waiting while at least three tables remained dirty for over 20 minutes. The customers had long gone, yet no one was clearing tables. People finally started sitting down at dirty tables just to get out of the way. I did ask the guy at the cash register to find someone to clear the tables and once he returned to the present from wherever zombies go, he looked at me like I had called him a name. Finally someone did clear the tables and we sat down. Our warm and wilted desserts and lukewarm coffee arrived another 20 minutes later. It you're keeping tally, it was 40 minutes from ordering that some of our order arrived . From the attitude I got from the server (slamming the plates and cups down) I was apparently being punished. I asked to speak to a manager and was curtly told there was no manager on duty. I did email the owner to let her know how horribly we had been treated. She never responded, so one can only assume she only cares about the revenue, not customer service. Bottom line: expensive desserts and the absolute worst service in the history of bad. I'll certainly never go again and will actively warn anyone I know against going. There are many other places to go for great desserts these days, something that the owner may wish to take note of.

• Pros: Delicious desserts
• Cons: Difficult parking, Horrendous service

12/09/08

Awesome desserts

by Delmar19

Extraordinary Desserts is a great place to go on a date especially if you are looking to share something sweet, rich and tastey. I have never had a bad expereince here. Always walk out happy!!!

• Pros: delicious desserts with cool atmosphere
• Cons: none