02/11/09

Lousy Attitude and even worse service

by puckstop43

I have spent over 6k in 6 months(had to replace the head etc.) with them and on 2/9/09 i went in with a check engine light on it was the o2 sensors. For some reason they rolled down all the windows on my 528i and on of them would not go past the 1/2 way mark when they went to put them back up. So they manually pulled it up and said it was not their fault could of broke at any time. Ok maybe but I asked if they could at least wedge the window in place so the rain would stay out. Oh sure we can do that for 98 more dollars.When I brought the car in the windows worked when I get it back they do not hmmm. DO NOT take your car there. seems like the place has really gone down hill.I will be reporting them to the better Business and triple A as they are AAA recommended.

• Pros: Will not be going back
• Cons: still had to pay for the work they did.

01/26/09

Rip off

by atworkforu

They want to charge 3hr labor for replacing ignition coils that are right on top of the engine, a 20min job at best.

11/16/07

Don't use for anything more than an oil change.

by bajarun

I have been using Convoy Auto Repair for over 4 years. In that time I have brought in a couple of different cars for different issues. 2/3rds of the time they don?t get it right the first time.

My last experience resulted in my paying almost 2 thousand dollars to fix a steering problem and 3 weeks later? guess what?.it?s not fixed. I brought the car back in and now they find a new 600 dollar part I need. When I asked why they didn?t find it before or why they fixed other parts if this was the real issue they just shrug their shoulders. This is indicative of several experience my friends and I have had there. If the problem is straight forward they can handle it, but for any diagnosis they act like mechanic trainees.

They install new parts and send you home to see if it works. If not you have to keep bringing the car back until they get it right, charging you high prices for parts and labor. Nice and professional staff but their prices and performance are not very good. This has happened several times and I'm finaly done with them. I?m back in the hunt for an old time mechanic who?s been around cars long enough to diagnose issues without only relying on a computer. Any kid can read a car computer error code.

******* ***************** *************** ******************** *******

Update

A week after posting my above complaint the owner of Convoy Auto called to suggest I bring my truck back in as he thought he knew the issue. I did and he fixed it at no charge. He (David) apologized for the error and showed a great deal of tact and customer service. "We may have made a mistake. Let me try and correct it" goes a long way in my book. It was still a frustrating few weeks but in the end I am happily surprised that they took the time and effort to try and make things right. Which seems to be a rarity these days. Next time I'm in this situation I'm going to give the business an oportunity to solve the problem before writing them off.

• Pros: Prefessional staff, fast service.
• Cons: Mechanics who can't diagnose anything more than basic repairs.