R & J Computer Repair (Reported Closed)

Doesn't Recommend

customer service 101

Joined 2 years ago

They changed thier name to M&J. Still unprofessional. This place is now M&J-The owner Chris she is very unprofessional. It's obious she has not college education. . This place seriously needs a class on business etiquette, customer service and professionalism.Don't waiste your time nor your money Ripoff!

Doesn't Recommend

dcdewaal

Joined 3 years ago

They lost another client!!!. Had laptop cleaned of bad virus, dropped of the laptop of on monday, after 2 phonecalls from me to them picked it up fryday. no virus, but laptop continues to shut down, slow in opening programs. just not right. Called them regarding the issue and was treaded like trash.

I would expect some customer service, and the oppertunity to make things right. After 5 days of repair then being told to drop it of and we can check it again? another week? another$100. who knows whats wrong now?

Will not go back to R $ J repair again will find a different computer repair person, one who still believes in some form of customer service.

Daan

Doesn't Recommend

majagib

Joined 5 years ago

DO NOT use this service!. I had a very bad experience with R & J computers on El Cajon Blvd. in La Mesa, CA. I took in my laptop along with information about the probable cause of the problem, which I had researched on trouble-shooting websites. I even provided the part number. I took the computer to them early on a Monday morning and continued making calls throughout the week about their diagnostics. Almost two weeks later, they told me that the motherboard was bad and that it would cost around $700 to repair the computer. Since I could get a new computer for less than that, I opted to pick up my laptop and think about the situation. When I went to get the computer, they told me that I could leave it there and they'd be happy to recycle it for me. I'm glad I didn't do that!! I ended up taking the computer to another repair shop and within a few days, I got my computer back in great working condition. They diagnosed it with the SAME EXACT problem I suspected, and put in the part (less than $100) I had written down for R & J Computers.

Recommends

kittyempire

Joined 6 years ago

Great Service. Richard is the R in R&J. He was great. Very affordable. They changed the lcd of my laptop. I am very pleased.