OK Tuxes. BAD OWNER. He hopes I never get married again....
My intention is to make this review as honest as possible, so that couples getting married in the future can use it to select the proper tux rental establishment. I am going to keep this review in chronological order, so you have a good idea of how my experience went.
In our effort to visit several tux stores to see which one would be right for our wedding, we visited A Better Deal Tuxedo. When we pulled up to their store in Bird Rock, we felt that the exterior was a little run-down looking and the sign was super old. However, when we walked in we met Janet, the co-owner. She was extremely friendly and we seemed to get along with her right away. She explained to us the process and we looked through the suits and showed us pictures of all the famous people they have dressed on the wall.
After that, things seemed to go downhill. We were renting almost 15 tuxedos for our wedding and I chose them because their suits are actually retail suit/tuxedos, as opposed to Savvi Formalwear, which almost every other tux shop has. After the first appointment, we came in 2 or 3 other times and every time I personally felt like I was bothering them. This was highly disturbing as we spent almost $2,000 dollars at their store ($175 per tux, with one rental free). Also, I noticed that all of their notes were handwritten on a single sheet of paper. Therefore, when we changed things, they scribbled out old notes and either wrote on top of it, or in the margins. Sloppy. Is this not the 21st century? Who does not use computers nowadays?
While the other employees were great, Janet?s mood seemed to decline throughout the process. She even had the audacity to talk crap on me to my best man behind my back! Was I really not going to hear about it? Furthermore, there was some miscommunication about the ties we were going to wear and they ordered them without letting me know, so I happened to buy my own ties, but they still expected me to take care of them! Fortunately, Janet resolved the matter and we were over that.
The day before the wedding we went to pick up our tuxes. They managed to give everyone shoes except for me, the groom, which boggled my mind! They tried to tell me, after I already tried on several shoes, selected the exact size (they run large) and style, that I had not asked for shoes. What a joke, why else would I have tried on the shoes several times? Instead of resolving this matter calmly with the suggestions I put forth, they were combative about it. This is when Jerry, the owner (Janet?s husband) got on the phone. He talked about all the pictures on the wall and all the famous people they have dressed and finally said:
?I hope you never get married again!?
Jerry, Business Owner
A Better Deal Tuxedo
After that I was just plain enraged. How could someone in such an industry talk to their clients this way? Especially, the OWNER. He clearly meant to be malicious as I could hear the intense anger in his voice. Needless to say, while their tuxedos are OK,
Worst Rental Experience Ever.
We had two of the groomsmen pants split down the seem by just simply helping bridesmaids up a small retaining wall for pictures. This is something that a pair pants should be able to handle and for it to happen to two people is ridiculous. They still charged the full replacement price for the pants, even after the groomsmen had to go through the entire reception with this embarrassment.
On the day of the wedding, 1 groomsmen and the Father Of The Bride both lost a button off their pants right when they put them on. Yet another example of the poor quality of the pants.
The groom, groomsmen, and father of the bride were all fitted in June for a end of August wedding, when we picked up our tuxes before the wedding all but 1 of the 9 of us had to have alterations made due to inaccurate arm and leg length measurements made in June.
Horrible quality and horrible service, especially when you consider the outrageously high prices. NOT recommended and will never use them again.
SHOP AND COMPARE.
MATT "FATHER OF THE BRIDE"
THIS WAS THE STORE USED FOR OUR DAUGHTER'S WEDDING. THE TUXEDO RENTAL FOR THE MEN WAS $157.00. I WOULD HAVE RATHER PURCHASED NICE SUITS THAT THE MEN COULD KEEP AND WEAR AGAIN. SHOP AND COMPARE QUALITY AND PRICE BEFORE YOU COMMIT TO ANY STORE. GREAT TACO SHOP NEARBY!
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