“dont know why i kept going back to the salon, probably the convenience of location, but every time i left i was upset with my services and more upset for swallowing a huge bill on top of receiving services I was not happy with.”
“did some research and thought this would be a great place to get my hair done since the reviews were so positive.”
“told him that my daughter didn't want to come back because she hated her hair cut and didn't trust Dan to try again (she was afraid she would end up again with the same haircut but shorter still).”
“will never go back here, rude staff, pushy and bad haircut, waste of time and $$.”
“The experience was awful; the stylists had no idea what they were doing and it was way overpriced.”
“Not to mention every time someone washed my hair, who was never the person who had colored my hair, washed it so hard it became so insanely tangled it took the hair brusher like 40 minutes just to detangle the mess they had created.”
Do not use their referral program.
I referred two friends to them and have not get any penny back. I had my last appointment on Friday and they acknowledge my referrals they still said that they could not give me the credit for system issues.
They mislead their clients with this program. You don't get a buck back!
Horrible. Just horrible..
My experience here was unpleasant to say the least. The whole story is below but the short of it is that this salon is terrible. The stylist was rude and unprofessional. We came in with a 50% off special (normal hair cut rate is $95.00) and I think he gave my daughter a bad hair cut because he couldn't be bothered to give her the time and effort he would have given someone paying full price.
I brought my daughter in for a hair cut on the recommendation of a co-worker. She has had some hair loss and I wanted to get her a "high end" cut to help mask the thinning of her hair and so it would look good as her hair grows back (which it has started to do).
I told Dan (the stylist) that she needed a haircut that was basically wash and wear (since we couldn't use a flat iron or a blow dryer on her hair - doctor's orders). I wasn't that happy with the cut when I saw he was finished but I didn't say anything because her hair was wet and I wanted to see how it looked dry. I also bought some of the hair products that Dan recommended since he said it would help her hair style. Once dry, her hair looked the same as when we walked into the salon just shorter. My daughter and I used the products and styled her hair over two days and it made no difference. Everyone who saw my daughter's hair said the same thing: it looks the same just shorter.
I called the salon to let them know that my daughter wasn't happy with her hair cut and spoke to David (the receptionist). He told me that both Dan and the salon manager were not in but he would take a message and someone would call me back. But he could schedule me another appointment with Dan to try again. I told him that my daughter didn't want to come back because she hated her hair cut and didn't trust Dan to try again (she was afraid she would end up again with the same haircut but shorter still). I wasn't asking for a refund, I just wanted Dan to know that my daughter wasn't happy with her hair cut. I also wanted to return the products I had bought (which the salon allows) because I didn't feel they were the proper product for my daughter's hair type. David told me that the products weren't working properly because I wasn't using the right shampoo and conditioner and that if I bought them at the salon I would notice a difference. Seriously!! I don't like your product and your first instinct is to sell me more of it? I told him I wasn't interested and would come in for a refund on the product.
The next day Dan calls me (with an angry tone) and immediately wants to know where I get off saying that he gave my daughter a bad haircut. I told him that my daughter didn't like her haircut so that made it a bad haircut. He told me that he gave her the haircut she wanted (No, he didn't). He said that I had told him that she wanted a trim so her hair could grown out (No, I didn't say that: I said I wanted a hair cut that would also look good as it grows out). He keep insisting that he didn't give bad hair cuts and that if my daughter's hair looked bad it was because she didn't give him much to work with. I told him that he was insulting my child and I didn't like that. He said that her texture was difficult to work with. I told him that if he didn't have the skill set to work with her "texture" he should have told me and we would have gone elsewhere. He just keep on insisting that he didn't give bad haircuts so the fact that my daughter didn't like her haircut was her own fault. I realized that I wasn't getting anywhere with Dan (and probably never would) and again told him that I was going to chalk this experience up to a bad haircut and leave it at that. Conversation over.
I went in and got my product refund but I will never set foot in this place again. Horrible. Just horrible.
The Worst Salon in San Diego. This is by far the worst salon ever. The staff is so rude and the owner is worse!! I had the worst salon experience in my life at Dearinger; I recomend if you care about your hair at all avoid this salon!! If it was possible I would give them a zero rating.
Very Unprofessional and Not a pleasant salon visit. first of all i dont typically write reviews online about the places i receive services from, however, this time i wanted other people to know that Dearinger does not live up to all the hype. i was a customer of Dearinger for over a year and referred many new customers to them - which i regret now. Krystal the salon manager is completely unprofessional and did nothing to address my concerns after receiving a less than satisfactory highlight. She clearly does not care about client retention. I dont know why i kept going back to the salon, probably the convenience of location, but every time i left i was upset with my services and more upset for swallowing a huge bill on top of receiving services I was not happy with. They schedule appointments basically on top of one another so you might have your hair washed by one person then your hair brushed by another then cut by another and dried by another. All in all that makes for a very impersonal experience - more like a car on an assembly line just waiting for the next worker to attend to me. So not only was my colorist overbooked and never on time they left during my service to consult on another client - very, very unprofessional. This is the usual routine for this salon - clearly Mark Dearinger is not concerned with quality and building true client relations rather pushing as many people through the salon as possible and spitting them out just as fast. Not to mention every time someone washed my hair, who was never the person who had colored my hair, washed it so hard it became so insanely tangled it took the hair brusher like 40 minutes just to detangle the mess they had created. And most importantly the salon services i had done were not that great - i was never satisfied and left just feeling angery. Not to mention every time i went to salon i spent 3+ hours there, which is just too long. With all the overlap in booking i spent a great deal of the time waiting for the next "assembly worker" to address my hair. So instead of feeling good about my hair i was just ready to heck out of the salon (it usually was not until i was home that i realized i was also unhappy about my hair). On top of that the salon workers are constantly throwing new magazines on your lap - which have other people cut hair in the margins like they had swept the floor with them - absolutely disgusting. And on top of the poor service the stylist are constantly trying to get you to buy products from the salon. It was really distracting and made the situation awkward. Most people have a hard time spending 50 more dollars on some fancy shampoo after spending 150 dollars for a less than par salon service. I am all about giving people a second or even third chance to make things right but Dearinger does not seem too concerned with keeping loyal clients. This is amplified by the salon manager Krystal's unwillingness to address customer's concerns.
Go to Orange Salon in Encinitas. I had an awful experience at Dearinger. I thought it would be fun as it is in a great area of town and supposedly has a good name. I went to Orange Salon & Spa, a local salon in Encinitas and had a girl named Lisa fix it. She wouldn't comment on another stylists hair cut but her face said it all.
Vidal Sassoon Haircut at Less Than Half the Price.
I have been going to Vidal Sassoon salons since 1985. I was a hair model for Vidal Sassoon in New York, Chicago, San Francisco, and Los Angeles. By being a model for them, I saw firsthand the rigorous training they get for 1-2 years before they are allowed to be called stylists. "Every" time anyone else cut my hair I cringed at the bad technique and poor outcome.
Then we moved to San Diego, which doesn't have a Vidal Sassoon.
One day I was at Nordstrom and saw a woman with a perfectly-executed
haircut. The shape was perfect. The cutting was precise. I
stopped her and asked who cut her hair. She said, "Mitsu at Dearinger. He's a level 1." I was so excited!
Still, I've been burned before, so I needed a guinea
pig. With the family photos coming up, and not having had a haircut
for my daughter in months, I splurged on a $40 haircut for a child.
So I took my 4-year-old to Dearinger, sat down and watched
my daughter's haircut. Mitsu was amazing. He listened. He took tiny
sections. He cut off the teeniest bits of hair at a time. He created
a style that worked great for my daughter's fine, wavy hair. He told us
how to maintain it. Her haircut looks great. All the time. Without styling.
Then I made an appointment for Mitsu to cut my hair. He listened. He took tiny
sections and cut teeeny amounts all over my head. When he got to
the back area, he pointed out my weak hairline in back and explained
the options for having a nice result in spite of it, and asked me if I
wanted it messy or neat. I told him
to do whatever he thought, because by now I trusted him. I love the
cut. I have gotten so many compliments.
My mom always looked forward to getting her hair cut at Vidal Sassoon when she visited me . This time, she went to Dearinger. She won't stop talking
about how great her cut is.
So, we're all three better-groomed and happy. Give Dearinger a call. Tell them Eliana sent you.
Most Pleasant Environment!. Very friendly staff. I was offered water, tea and some very classy magazines. My appointment ran on time and I was very pleased with my cut and will schedule a color appointment on my next visit. I truly recommend this Salon.
This is so unbelievably sad.....
This place is horrible. The staff is rude, untrained and unprofessional. My conditioning treatment consisted of a small application of generic conditioner followed by time under a hair dryer while my "sylist" quickly cut another clients hair. During my cut, the guy cutting my hair accidently dropped his comb on the floor and then proceeded to use it on my head without sterilizing it or even rinsing it with water. He was insulting the assistans during my appointment. So obvious that these people have no formal training - they literally butcher your hair! NOT an Aveda salon - they have the products on display but none are used whatsoever. STAY AWAY! I can't stress enough how bad this place is.
This is so so sad. the workers are writing all the positive reviews.
I meant to go to other salon and I just got confused by the similar names, when I asked for Dario they said he was in vacations, this is unbelievably sad they lay to me also...
Great cut. I've been here 4 times and each time i get something alittle different but yet still something i can do at home. Thanks soo much!
great salon. i am new to the area and called in for an appointment. the guy over the phone had an excellent recommendation for a stylist who could work with my frizzy hair! i went in and got excellent service and may hair came out way better than i could have ever done myself. i bought some brushes that really helped smooth it out because the haircutter showed me how it would work. my hair was so shiny and great! i will definitely go back.
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