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Earth Salon & Spa
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“He defended his arrogant stylist, and rude manager, rather than believing his customer.”
“final note: this expensive salon does not stretch to having a break room for the staff.”
So Very Rude and Unprofessional!.
So, I'm not the only one who was treated condescendingly? This salon clearly has an attitude problem! I have never been treated so badly at a service establishment as this one! The owner was very
rude to me after I tried to get my money back for a pair of sissors that didn't even cut. She said that she would have to eat the loss, if she gave me my money back. Really? You actually expect me to buy that one and feel sorry for you? Manufacturers will stand behind their products; if their products are defective they will gladly take them back, if not, why are you selling their products? The fact is this was my second attempt, and both times I was made to feel bad for bringing back a defective product. The first time the receptionist would only give me store credit, but then when I tried to use the store credit for services they said no, so I was forced to try a different product or eat the loss. If you can't try the product before you buy, then why won't they gladly return your money if the product is defective? I guess it's just a way they can prey on unsuspecting customers, and then make them feel like they are the bad guy. NEVER once did she apologize for the inconvenience it caused me. NO apology, NO customer service, NO trying to help the situation, or trying to make me feel valued or even appreciated as a customer. I guess she forgot about all the money I had spent on services at her salon? When I asked her to try the product herself, and see right then and there that it was defective, she wouldn't. When I asked if she had ever tried the product herself, she said no. Then she went on to insinuate that I was lying, by saying that she hadn't had any other complaints. Obviously she didn't even know, however, that this was my second attempt. Once I told her, all she said is that they shouldn't have taken them back and given me the store credit. So, does she even know how many complaints she has had? Pride comes before the fall. She thinks much of herself, very much.... and nothing of her customers!
I'm sorry I ever gave her my business.…
I enjoyed this experience. Earth Salon is a very nice, relaxing salon in a good location. The owner is very professional and all the stylists are very well trained and very friendly. Loved the experience!
MOST UN-PROFESSIONAL STAFF!!. THIS IS THE MOST CONDESCENDING STAFF OF ANY AVEDA SALON I HAVE EVER MADE A PURCHASE FROM. I PURCHASED $640.00 WORTH OF PRODUCT ONLY TO BE TREATED IN A VERY RUDE CONDESCENDING MANNER FOR EXCHANGING NOT RETURNING BUT EXCHANGING 2 PRODUCTS OUT OF A $640.00 SALE!! WILL NEVER SHOP AT THIS SALON AGAIN AND WOULD NEVER RECOMMEND THIS SALON. ALL THESE BAD REVIEWS SPEAK FOR THEMSELVES!!…
Worst Salon Ever. I have never been treated so rudely as I was at this salon. I bought a coupon from Travelzoo for a massage and facial. It was for 3:30, and I put it right into my calendar. When I arrived they told me it was 2:30. I think they just didn't want to honor the voucher. Could I have the second hour - NO, the $10 voucher - NO, the $30 gift card - NO. Michelle was the coldest, rudest person I ever saw. Nobody should go to this salon. I have seen other reviews where they changed the time. BAD!!!…
Sergio is not a good hairstylist. I buy my face products from Aveda because they work well for me and they allow you to return product that doesn't work for you. This works well for me because I have sensitive skin. I thought one day I'd take a chance on getting a haircut and was scheduled with Sergio. It was only a cut and he wasn't rude but he styled my hair like I was a 40 year old lady. I'm in my 20's. The cut was just ok. I haven't returned to have my hair cut there. I prefer Belly at Detour Salon in Encinitas now.…
