10/28/08

So it isn't just me !!!

by jazzie74

I was treated outrageously at Earth Salon in Encinitas by a very rude guy named Sergio.

VERY comforting to read in these reviews, that at least TWO other people had similar experiences. I thought I was going nuts... I left in tears wondering what on earth (excuse the pun) I had done to aggravate this guy.

Now I know he treats customers this way on a regular basis. Awful, awful place, do not go there.

• Cons: Extremely rude staff

07/04/08

Cool Local Salon & Spa

by beachbabe76

I have been to Earth Salon & Spa several times since they opened. I really like everyone there, and I have always left there happy. The staff is always welcoming when I come in for my appointments. I also love the Aveda products they use. I have my brows and hair done regularly by whoever is available, because my work schedule is very crazy. So I don't have a regular person I see but they all seem to do a wonderful job.

• Pros: Easy to get an appointment

04/11/08

Worst Salon Experience - Ever

by mollix

I got a terrible color and cut from stylist Sergio at Earth Salon in Encinitas. Dark roots, and the cut drooped around my face, impossible to style. It was so bad that two stylists at different salons couldn't believe their eyes.

When I returned to have it "redone" Sergio was rude and defensive. No warm and fuzzies, not even a "please sit down". He agreed to redo the color, then argued with me about the cut, with a salon full of customers watching.

He became exasperated, at one point flicking my hair, saying sarcastically "you can't come in here without styling your hair and expect me to fix it!" I was then marched to the front desk and offered another stylist, or a refund, because he didn't want to deal with it anymore.

I was shaken at this sudden, aggressive confrontation. The manager Melanie didn't care. I was not taken to one side and ask what had happened. I had to discuss things with her in front of 2 giggling employees, and 2 customers. Melanie coldly informed me nothing like this had ever happened before, refunded my money, and then ignored me as she dealt with another customer.

In the end, I got my refund. I also left in tears after being publicly humiliated. The next day I called and spoke with the owner Eric, about my experience. He said I'd been given my money back, so what else did I want? He defended his arrogant stylist, and rude manager, rather than believing his customer. Even though he wasn't there. At the end of the call he said "have a nice life".

The owner forgot one unhappy customer touches 100 more. Hence this glowing review. Should you have a problem with their services, the staff are right, not the customer. You may get your money back, but you'll go through hell in the process.

A final note: this expensive salon does not stretch to having a break room for the staff. So while your hair is being cut, 8 staff members cram into a tiny open alcove 4 feet away, talking loudly while they have their lunch. Really relaxing.