Earth Salon & Spa
Carlsbad, CA 92009
Phone: (760) 804-0471
- Cross Street:
- San Carlos Street
- Hours:
- Mon 9am--8pm , Tue--Fri 8am-8pm, Sat 8am--6pm, Sun 10am--6pm
Message from Earth Salon & Spa
Imagine taking a deep breath that lasts all day
- Day Spa and Hair Salon
- Body and Skin Treatments
- Massage, Waxing and More
Paid advertisement by Earth Salon & Spa.
Editorial Description for Earth Salon & Spa
Full service spa and salon exclusively uses Aveda products.
Insider Tips
ProductsThe salon uses Aveda hair care products.
FacialsFocus on diminishing fine lines, puffiness and dark circles in the delicate eye area.
Body TreatmentsThese are designed to bring purity and balance to the skin on the back, this treatment will focus on cleansing, skin exfoliation, back massage and masque therapy.
User Reviews for Earth Salon & Spa
04/11/2008 Posted by mollix
I got a terrible color and cut from stylist Sergio at Earth Salon in Encinitas. Dark roots, and the cut drooped around my face, impossible to style. It was so bad that two stylists at different salons couldn't believe their eyes. When I returned to have it "redone" Sergio was rude and defensive. No warm and fuzzies, not even a "please sit down". He agreed to redo the color, then argued with me about the cut, with a salon full of customers watching. He became exasperated, at one point flicking my hair, saying sarcastically "you can't come in here without styling your hair and expect me to fix it!" I was then marched to the front desk and offered another stylist, or a refund, because he didn't want to deal with it anymore. I was shaken at this sudden, aggressive confrontation. The manager Melanie didn't care. I was not taken to one side and ask what had happened. I had to discuss things with her in front of 2 giggling employees, and 2 customers. Melanie coldly informed me nothing like this had ever happened before, refunded my money, and then ignored me as she dealt with another customer. In the end, I got my refund. I also left in tears after being publicly humiliated. The next day I called and spoke with the owner Eric, about my experience. He said I'd been given my money back, so what else did I want? He defended his arrogant stylist, and rude manager, rather than believing his customer. Even though he wasn't there. At the end of the call he said "have a nice life". The owner forgot one unhappy customer touches 100 more. Hence this glowing review. Should you have a problem with their services, the staff are right, not the customer. You may get your money back, but you'll go through hell in the process. A final note: this expensive salon does not stretch to having a break room for the staff. So while your hair is being cut, 8 staff members cram into a tiny open alcove 4 feet away, talking loudly while they have their lunch. Really relaxing.
03/09/2008 Posted by sdchick
I use Citysearch all the time to look for places to eat and good service. When I came across this review I was very surprised, for two reasons. One is this is the salon I go to! The second reason is I have been going there to see Sergio! I really like him, and I my hair is blonde. I am happy with my hair and never leave this salon disappointed.
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