Shopping >Earth Salon & Spa
“When I returned to have it "redone" Sergio was rude and defensive.”
“final note: this expensive salon does not stretch to having a break room for the staff.”
REALLY RUDE Stylist!. I made an appointment for a color consultation with Sergio - I have medium brown hair and wanted to go blonder. The front desk associates were friendly (that is the only reason I gave this place a star at all) but Sergio seemed to have made up his mind right away that he did not want to do my hair! I sat down and showed him a picture, explained that I would like it lighter with some blonde highlights for the summer & he told me he couldn't do it - Just to make sure that is what he was saying, I straight-out asked him "so, you're saying you won't do it? or can't do it?" and he said yes! He didn't even try to offer some other options or routes we could go - he actually hardly spoke to me at all! It seemed as if he just did not want me as a customer! Are you kidding?? This is southern california & he's telling me that he can't give me blonder hair?!? and then he leaves me, walks up to the front desk (without saying anything). I finally get up and follow him, and he says "bye" - like basically telling me to get out! How DARE I ask for blonder hair in Southern California!! What kind of a salon employs stylists with that kind of attitude?? Maybe the customer is not always right, but you don't have to be rude to them, and you certainly don't push people out the door - how do they get any business?? The other stylists must be nicer (hopefully)! There are so many nice places around here that will treat you like they WANT your business and do a fabulous job - I wouldn't step foot in here again! And if you decide to go to this salon after reading this - at least do not get put with SERGIO!
Great waxing and hair color! Sooo Happy!. I had wonderful services. I would love to go again soon. The deep conditioning treatment was amazing.
Editorial Review. Full service spa and salon exclusively uses Aveda products.
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