Doesn't Recommend

Mike P.

Joined 8 months ago

This place is horrible! I called in advance to schedule service for my 2010 Edge for an alarm problem. I arrived on time, and waited 15 minutes before anyone acknowledged me. My service manager was Chris, a new guy with a horrible attitude. He told me I'd have to leave the car there, even though I had an appointment. He said the car should be ready by 3:30pm (dropped off at 10am). I called at 4pm and he told me they hadn't started working on it yet, and I would have to leave the car overnight! The next day around noon I got a call that my car was ready. I went to pick it up, and the alarm problem was fixed but now the key remote wouldn't unlock the doors!!! Chris told me it's not their fault nor their responsibility to fix! He blamed it on another Ford dealer. He became extremely rude and short with me, raising his voice quickly and blaming me. I told him the car is worse then it was before and he said I was wrong, even though I could no longer unlock my car (how is that better???) I asked to speak to a manager, so Chris went to get him, but didn't come back with the manager. He said they would take the car back from me, but I'd have to leave it for another 2 days. I said they made the problem worse and told me my car was ready when it wasn't, so they should fix it now. He said absolutely not going to happen. I asked for a loaner and he laughed at me. I again asked to speak to a manager, since he never came the first time, but apparently the manager "left for a meeting offsite" and I would have to wait for an hour. At this point I was fuming. I stood in Chris' office until he called the manager, who didn't answer. To prove he called, Chris showed me his phone, which had a naked woman as the wallpaper! I told him I didn't appreciate him showing me porn, and he got mad at me and said that's his wife, which certainly didn't make it any more appropriate! Finally the manager called back and said they would work on the car. They still would not give me a loaner, but they allowed the courtesy shuttle to take me home and pick me up later that day.

Absolutely the worst customer service I've ever had! Chris is a joke. He's new, and should never have been hired. Do yourself a favor and don't go anywhere near this dealership!!!

Doesn't Recommend

Christi S.

Joined 1 year ago

Be on your Guard with North County Ford. We have taken our Fords (Expedition, F350, Mustang) to No. Co. Ford, Heller Ford in Escondido and another in Carlsbad. No. Co. Ford is the worst of the 3 but we relent and go there from time to time because we live so close. We spent $2K+ for the 2000 Expedition in Dec 2011 and then in early April is was running rough so we took it back since we got an e-mail offer of 15% and a free oil change. Man did they take advantage of getting us in there! Estimate with 15% discount was $3200! They put everything except the kitchen sink into their estimate (did all that really go wrong since December and a few hundred miles?). I decided to just get rid of it. Sold it for $500 to a repair shop/car seller. But it cost me $150 for the analysis at Ford.

In 2006 we bought a F350 from them and we were assured that we would get a certain trade-in value for our 1998 Expedition (a real beauty). When we got to the final financial transaction, they backed off their original estimate. My husband had a fit and was ready to leave when they relented. The trade-in wasn't that much to begin with. No wonder car dealers traditionally have a bad reputation.

Anyway, watch your wallet as with a lot of dealers and repair shops.

Recommends

Agnes S.

Joined 1 years ago

Thank you North County Ford!. I took my Taurus to North County Ford for an engine noise after trying another dealership. They were able to fix the problem for less money and the customer service was great. I recommend them and appreciate the great way I was treated.

Recommends

raabscuttle

Joined 2 years ago

Never had an issue. North County Ford's service department has always treated me and my Mustang right. Their approach has always been very professional and they have always been very straight shooters. Their work is top notch and I can't say enough about their service professionals (yes Rich, I am talking about you!). They find ways to work WITH you!

I use them because they are closest to my work (free courtesy shuttle drop off and pick up), but even if they weren't, I'd go out of my way to use them.

If you want top notch service from a team that knows your Ford the best - I'd highly recommend North County Ford.

Doesn't Recommend

furies4

Joined 3 years ago

Go someplace else!. What an incompetent, disorganized service department. My "service" manager couldn't get my name right after 5 attempts, then when I scheduled an appointment for the next day, the service department was completely disorganized. My "service" manager was too busy to check my car in, I had to go find someone. When I asked why it was so disorganized the service person said they had more cars show up for service than normal. Of course I asked, "then why are you scheduling appointments when you obviously can't handle the load?" No apologies from anyone, no one in charge, I get the opposite treatment when I go to the Toyota dealership. No wonder American car manufacturers can't compete with the Japanese, no only are their cars made better, but their service is better.

Recommends

JuliePearcy

Joined 3 years ago

2009 Ford Flex Purchase. I puchased a 2009 Flex at North County Ford and had a good experience even though we turned in our lease early. They worked with the lease company and gave us a great deal. I purchased wheels and a spoiler also. My salesperson always says hi when I return for service. They even have a cafe on site. Nice!

Recommends

CyndiS

Joined 3 years ago

Wonderful Experience. I have purchased 3 vehicles from North County Ford and they have been nothing but professional and helpful it was like dealing with a good friend. They made the whole experience fast and easy the financing options they had were exactly what I needed one lease one 0% purchase. In fact I will be bringing my Fusion in for it's 1st oil change next week there service department is so helpful and friendly. Thank you.

Doesn't Recommend

james33333

Joined 3 years ago

BIGGEST RIP OFF EVER. bought a used truck from them which was apparently "certified" which they lied and the truck had TONS OF PROBLEMS SO WE got nothing but lies. the dealership did nothing,claiming it was our fault. and on top of that the general manager "gary" was rude as could be. DONT GIVE THEM YOUR BUSINESS ITS NOT EVEN WORTH IT!!!!!!

Recommends

JLUGO

Joined 3 years ago

GREAT EXPERIENCE - WE'VE PURCHASED 3 DIFFERENT CARS. We purchased our last three cars from North County Ford and have nothing but rave reviews for this dealership. "RC" is a courteous professional that makes buying a car a pleasant and easy experience. We also get our cars serviced there and have had great experiences every time. This dealership is the most customer service oriented dealerships we have ever dealt with and that's why we keep returning. Thank you North County Ford!

Doesn't Recommend

vistastarfish

Joined 3 years ago

Used to be a good place for service. Service Dept did not replace oil filter cap after routine Oil & Filter Change. I discovered the error when I returned home. They did arrange to have the cap dropped off later in the day.

They sold me 3 New Tires that had a production date of 2004, which is nearing Fords recommended service age for tires, and 1 with a production date of 2008. Although the tires were same size & make, the tire pressure requirements were different in the older tires (41 PSI) vs 51 PSI in the newer tire. When I questioned my service adviser about the different tire pressure, she said it was no big deal. Ultimately, I paid the installation & mounting costs to have the tires replaced with newer tires....I don't think I should have had to pay this cost!! When I spoke to the Service Manager, he acknowledged the tires were "older than dirt", but did not offer any compensation for the inconvenience, nor the Service Dept lack of quality control.

Courtesy wash is a quick rinse and wipe with a towel at best, I often arrive to pick up my vehicle, only to find the Courtesy Wash was not performed (even though I requested it at the time of write-up).