North County Ford

Be on your Guard with North County Ford. We have taken our Fords (Expedition, F350, Mustang) to No. Co. Ford, Heller Ford in Escondido and another in Carlsbad. No. Co. Ford is the worst of the 3 but we relent and go there from time to time because we live so close. We spent $2K+ for the 2000 Expedition in Dec 2011 and then in early April is was running rough so we took it back since we got an e-mail offer of 15% and a free oil change. Man did they take advantage of getting us in there! Estimate with 15% discount was $3200! They put everything except the kitchen sink into their estimate (did all that really go wrong since December and a few hundred miles?). I decided to just get rid of it. Sold it for $500 to a repair shop/car seller. But it cost me $150 for the analysis at Ford.

In 2006 we bought a F350 from them and we were assured that we would get a certain trade-in value for our 1998 Expedition (a real beauty). When we got to the final financial transaction, they backed off their original estimate. My husband had a fit and was ready to leave when they relented. The trade-in wasn't that much to begin with. No wonder car dealers traditionally have a bad reputation.

Anyway, watch your wallet as with a lot of dealers and repair shops.…

Thank you North County Ford!. I took my Taurus to North County Ford for an engine noise after trying another dealership. They were able to fix the problem for less money and the customer service was great. I recommend them and appreciate the great way I was treated.…

Never had an issue. North County Ford's service department has always treated me and my Mustang right. Their approach has always been very professional and they have always been very straight shooters. Their work is top notch and I can't say enough about their service professionals (yes Rich, I am talking about you!). They find ways to work WITH you!

I use them because they are closest to my work (free courtesy shuttle drop off and pick up), but even if they weren't, I'd go out of my way to use them.

If you want top notch service from a team that knows your Ford the best - I'd highly recommend North County Ford.…

Go someplace else!. What an incompetent, disorganized service department. My "service" manager couldn't get my name right after 5 attempts, then when I scheduled an appointment for the next day, the service department was completely disorganized. My "service" manager was too busy to check my car in, I had to go find someone. When I asked why it was so disorganized the service person said they had more cars show up for service than normal. Of course I asked, "then why are you scheduling appointments when you obviously can't handle the load?" No apologies from anyone, no one in charge, I get the opposite treatment when I go to the Toyota dealership. No wonder American car manufacturers can't compete with the Japanese, no only are their cars made better, but their service is better.…