Zales The Diamond Store

Doesn't Recommend

iyam2

Joined 5 years ago

Pick another jeweler. If you are looking for a giant headache, a huge hassle and dispicable customer service - ZALES IS THE PLACE FOR YOU!!

I've tried working with Horton Plaza, Mission Valley, UTC and Parkway Plaza. I had the most sucess at Parkway Plaza after making about 6 calls to get in touch with an Assitant District Manager. They now have a policy that when you drop off for a repair it will take 15 days instead of the former 2-3.

Good luck trying to find a competant person or even someone to talk to. Most everyone I talked to was clueless and was not offering up any help at all. I guess they don't like dissatisfied customers so they try to ignore them.

I wouldn't purchase anything from this store again...

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Contributor

Joined 10 years ago

Diamonds are a shopaholic's best friend at this glittering jewel of the mall.. In Short
Despite its ubiquitous presence alongside every other generic mall store, this chain carries surprisingly sophisticated baubles and beads. Cultured pearl necklaces, dazzling emeralds and a variety of birthstone bracelets beckon from their cases, while budget-priced diamond heart pendants in 10-carat gold are an affordable option. Personalized pins, key rings, money clips, cuff links and tasteful men's rings round out the selection.