Pacific Rent A Car

08/18/09

HORRIBLE Car & Experience

by BrandonDallas at Citysearch

I used Pacific Rent A Car to save (literally) $3 per day for a 3 day trip. What a mistake!!! But, live and learn.

I should have known when we pulled up and the rental car company also does go cart tours...

One morning I came out to my 2006 Suzuki something or other, which had already exceeded it's useful rental car life, and the car would not start. The "emergency roadside assistance" didn't open until after 8 AM, and I needed to be at my client's office at 6:30 AM.

When the emergency roadside service did call me back, they scheduled a jump, who proceeded to charge me $35 for his services.

Pacific Rent A Car promised to refund my $35, but refused to do so upon return of the vehicle because they felt the battery on their clunker was somehow my responsibility.

Suffice it to say, I will NEVER use this company again on my many trips to California and I would highly recommend you stay away as well!

• Pros: Old car with excessive wear
• Cons: Dead battery when you come out in the morning

02/15/09

Another Happy Customer!

by DebbiefromTexas at Citysearch

To All the Great Folks at Pacific Rent A Car,

I wish to convey to you how very, very pleased I was with my car and your service last week. The service and the price can not be beat! I know that it is the people that make a company what it is ? and you all are doing a terrific job of making Pacific Rent A Car a shining star! I thank you from the bottom of my heart for your prompt and courteous service all around.

12/02/08

PACIFIC RENT A CAR ...cannot say enough nice things about our experience!!!!!!

by EdmundH at Citysearch

We made our car reservations only 2 days before we were to arrive at the San Diego airport. After searching the internet I stumbled upon a GREAT deal at Pacific Rent a Car. Between not being famliar with the company and the great price, my expectations were not high. In fact, I was very worried. This is one time when the phrase "you get what you pay for" did NOT apply. We were picked up from the airport promptly and the rental car assigned to us was ideal for our needs. They wanted to please us and therefore were accomodating to our wishes. Their service was as good, if not better, upon return of the car. Because it is a small company they are able to give their customers individual attention and provide excellent service. In addition, the price was unbeatable.

• Pros: friendly/helpful staff, promt service, great price
• Cons: none