09/17/09

In reply to Travelguy123

by Payless SD

Sorry folks, this would have been posted as a comment, however we are not allotted enough characters to properly reply.

Unfortunately, I am just getting wind of this review, one year late. However, here at Payless San Diego, our customer image is very important to us and we value all of our online reviews because of this.

Please allow me to explain the procedure for leaving a vehicle at the airport. I mean, actually at the airport, in valet, or curbside, or in the parking lot. The airport authority considers this a liability hazard, which is the reason for the high rates. You really cannot do that. If the airport has any suspicions about the vehicle, they have every reason to dispose of the vehicle as they see fit. After all, how do they know that the vehicle does not have an explosive device attached? Because of the nature of the industry, as tensions are already high, the airports do not just allow a vehicle to stay at the airport.

It is for this reason we do not allow the vehicle to return to the airport. They must be returned to our location. If you are late for your flight, you must turn the vehicle in at parking, but you must either pay for the parking, or we will charge a parking fee and pick-up fee. A pick-up fee will be required even if the parking has been paid.

In the instance of Travelguy123's review, the vehicle was left airport curbside in the valet service. As there was one person at the location and one shuttle driver in at 6am, we were not able to pick-up the vehicle until we were able to notify our roadside crew to pick-up the vehicle two hours later (upon opening). Travelguy123 was charged accordingly, for the airport valet fees and a tow. We were extremely lucky the vehicle was not disposed of. We would have had Travelguy123's insurance handle the matter in that instance.

Other points I would like to make:

-As the rental agent in this instance previously noted, our location was open at 6am and our first shuttle ran through the airport at 6:05, as advertised.

- A tank is filled based upon availability for the day, which means the closest 1/4 tank level. We do not have pumps on locations, so we cannot fill every vehicle to the full level every time, particularly when cars are returned with less gas than they were taken out in. It creates a shortage for the rest of the day.

- Customer service is our number one priority.

Anyway, I hope this review serves helpful to others if/when considering leaving a vehicle at the airport. Please let us know if this explains everyone's questions!

Payless Car Rental San Diego

Management Team

01/05/09

Great Rates and Excellent Service

by 1Guest

Go Ducks!!! I was in town to witness the beating Okalahoma State recieved from the Oregon Ducks. I went with Payless Car Rental b/c of their low rates. I am impressed by the professionalism of their staff. If your thinking of renting a car and your good for a great deal go with these guys.

05/14/08

In Response to Corey T.

by NateKhouli

Our location here at Payless San Diego is extremely consistent when it comes to delivering our customers to the airport Corey, we have a close to flawless early open record. I am personally familiar with this case, for I was the one that dealt with it first hand, and spoke with you on the phone numerous times. Out of the 2000 rentals I have per month, 200 of them arrive before 6:00AM pst, ( the time we open ), not one in the past 300 days ( since this location opened ) has ever been informed to leave it at the San Diego airport terminal Valet. To state that you called the location multiple times and had no answer until 6:15 is a complete fabrication, only because I remember answering your call once at 6:00AM sharp, which is also confessed by you in your e-mail sent to corp. A review should be honest, the first time I heard of your situation ( 6:00AM ) you told me that your flight was leaving in 10 minutes, after telling me that my company must retrieve the car, pay for the valet, and pay for the gas, I reminded you that your flight was supposed to leave in 1 minute. ( We found out later that it didnt leave until 6:40AM ).

Its unfortunate yes, that you were charged a fee for leaving a rental in a public parking lot, but dont post false, negative, and fabricated, reviews about your experience, when in fact, you were being negligent.

-Nate

• Pros: Personal, Timely, Efficient Customer Service
• Cons: Not like Robotic 1000+ Car plus Agencies