Bridal & Tuxedo Galleria

11/04/09

DO NOT RENT FROM HERE

by the DC at Citysearch

I did not read reviews before shopping here. i should have. Everything seemed ok while trying on tux's for myself and groomsmen. When we went to pick up tuxs, the wrong shoes were given to one of my groomsmen and told they did not have any extra of the correct shoe. Also, was told i would have to pay $20 extra to "ship in" the tux i wanted because it is not one they keep in the store. We also rented the top hop, but they did not reserve it for us saying they did not know we wanted it. So to rent it on that day was $42 or $45 to buy it. Needless to say, i bought it. Upon return of the tuxedo, since I was on my honeymoon, my friend returned everything in the bag. AFTER he left, they called my phone and said the tie was missing and that I would be charged $35 for it. When I returned home a week later, i called and asked how much a rental of a tie was. i was told $15, but when I asked to return the charge of renting it (since I now had to buy it) they said it was less because of a "package" deal. When i asked how much the discounted rate was, Tim told me that the girl who takes care of the counter and money would not be in until 2pm. Another runaround trick. i will never recommend this place. Please do not have your special day marred by this type of thievery and bamboozlement.

• Pros: a beautiful girl working there
• Cons: horrendous customer service from Tim

10/28/09

Very happy with the service

by Review Boost at Citysearch

I was very happy with the service. My wedding gown and all my brides maid dresses were beautiful and came in on time. My finace also ordered his tuxedo and he was happy with the price. I shopped around every where and they have the best selection and for sure the best prices. The staff was friendly and really listened to what I was looking for...made it a great experience for me! ***This review was authenticated by Review Boost‎

10/28/09

From Amanda G. in La Mesa

by ReviewBoost3 at Citysearch

I had a pretty good experience here. The first time I came in, I met with Amy. I'm very OCD, so for the dresses I liked I had a spreadsheet of designers, their style numbers, and where the dresses could be found. I came in with a list of the designers that said they could be found at B&TG, and the style numbers I found on the designers' websites. When I came in, though, the store had their own style numbers and didn't leave the labels on the dresses. Regardless, Amy took my list and tried to locate the dresses on them, while I went through the store's books and picked out other dresses I wanted to try on. Amy did a great job! The store was pretty busy that day, but she still managed to find dresses off my list and pull them for me, pin me (with the help of another helpful consultant) each time I came out of the dressing room. I love a lot of the dresses and Amy kept a list of the ones I really liked. The dresses were also relatively within my price range. I came back a 2nd time because I was unable to try on everything from my list during my first appointment (I had a TON of dresses on my list!). This time, Courtney helped me. I was pretty early for my appointment and Amy was helping someone place an order. Amy still had my list, and Courtney pulled the remaining dresses that I had yet to try on. She was really helpful, too. My mom and I had some questions about colors that dresses came in (one of the dresses I tried on was pink!) and she found the answers for us and even found some photos of the dresses in the colors I was interested in: white! She was very helpful. I had a good experience both times I went to try on dresses. I will probably go back again to look at a couple of my favorites, and I'm sure the experience will be just as good.