Murray Callan Swim School

Recommends

Joseph D.

Joined 10 months ago

I think the make-up in advanced is great. The make-up lessons have been great as well. We've had a great experience so far and we are happy with the staff and the outcome of our daughters progress.

Recommends

Joseph D.

Joined 10 months ago

I am always happy coming back with my children to Murray Callan Swim Schools. They have learned so much and all they want to do is swim now. It is a great feeling knowing that your children are more confident in themselves.

Recommends

Madlen X.

Joined 9 months ago

I have full confidence that my daughter would be able to make it to the side of the pool if she were to fall in. Murray Callen Swim School has such a great approach in teaching. The teachers are patient, which helped the kids be more relaxed.

Recommends

Corissa S.

Joined 11 months ago

I can't say enough about the great experience we've has here. We know without a doubt, our kids have a great foundation for swimming (and they are 4 and 2) and it will keep getting better. And all the instructors have awesome support with the kids.

Recommends

Darby P.

Joined 11 months ago

Our older daughter continues to work on her proficiency in 3 of the 4 swim strokes and can even do a flip now!

Recommends

Karen C.

Joined 1 year ago

Amazing. The swim instructors are amazing! Knowledgeable, nice ,patient yet firm. The water temperature encourages the kids to get in and its comfortable for them to stay in. The facility is always super clean and the staff is very friendly. Its such a great feeling knowing that my kid can swim and is water safe.

Doesn't Recommend

PB D.

Joined 1 year ago

I took my son to Murray Callan's for over 6 months and ultimately parted ways in a rather ugly manner. Originally, I wrote a scathing review of the school while I was still quite upset. In retrospect, I think it would be better off if I just give advice on how I think you can get the most out of the school and work with them amicably. Ultimately, my approach ended in frustration and a bitter exit from the school and my son is the one that suffers in the end.

My primary gripe with the school was their approach to customer service, particularly as it relates to missed classes. You purchase 8 classes at a time from the school. Those classes run twice a week at a fixed time over the course of four weeks. If you miss one or more classes during that time, you can make up only one of those classes on a friday or saturday. There aren't many makeup slots available and once you schedule one, you cannot reschedule. I think this policy was put in place to try and provide some type of makeup program without it becoming too costly for Murray Callan, but throughout our time there the policy caused a lot of friction. In the end, when my son had to miss classes because of a laceration that required stitches, the interactions I had with the staff and management resulted in us just leaving the school entirely. Angry, I wrote a number of blogs that denigrated the school, which quickly got the managements attention. To their credit, they tried to explain their policies to me, but we continued to disagree and we decided to leave. Also to their credit, they refunded two full sessions worth of tuition, which I did not expect.

My advice is this, do not get caught up in the makeup policy. Go in thinking that you're paying for 4 weeks of classes and to reserve that slot 4 weeks at a time. I got too caught up in what I still feel are self-serving policies on their behalf. Based on my experience, those policies are not going to change. But you can be happy at the school if you just accept that you are going to have a lot of missed classes you will never makeup. You can do classes ahead of time, but once again the onus is on you to do it. If you are someone that needs to feel you are getting every minute you've paid for, you are going to be frustrated at times. I just recommend letting it go.

Also, engage the teachers and ask about the instruction and your child's progress. The teachers never really filled me on what and why they were doing things, but I think if I had asked, they would have been happy to answer.

Recommends

Ajordan a.

Joined 1 year ago

Great Experince. My daughter started swimming at 6 mos with Erin and I was amazed on how fast she picked up swimming. She is now 3 years old and swimming with Rocky. Who pushes her everyday to be a better swimmer. Erin and Rocky have been amazing Thank you.

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David H.

Joined 1 year ago

Wonderful. The instructors are all so wonderful and very patient with the children. I recommend MCSS to all my friends.

Recommends

Rebecca S.

Joined 1 year ago

The best out there!. I would like to start off by saying that Murray Callan Swim School is the best out there! My family and I have been going there for years. They offer a great business to people who want their children to be great, strong swimmers.