Saddleback Of San Diego

Recommends

brodude

Joined 3 years ago

Awesome Awesome Awesome!!!!!. I had purchased furniture from a company that went out of business (Patio Source). My furniture is now in need of its warranty. I went to another local Patio Furniture store that is close to my home. They would not help me because I did not purchase it from them.

I called Saddleback and explained my situation. They told me to bring in a photo so they can identify the collection and they will see what they can do. I did just that. They did ID the furniture even though they dont carry this item or manufacture. (that is knowing your business)

They gave me the number of the manufacture and told me to explain my situation. I called and told them that Saddleback of San Diego said to call.

My furniture is now all fixed and some of it even got replaced with new items. This is all thanks to Saddleback of San Diego. They did not act like the "other" patio store just because I didn't give them any money. Saddleback was so nice and willing to help. I regret not spending my money w/ Saddleback. I can see why they are still in business. Even in these hard times, Saddleback is still about the service and not the dollar.

I want to thank Saddleback of San Diego and it's associates for their knowledge, kindness and their expectation of only providing the highest level of service, even for a customer that was not theirs.

I cant wait to actually spend money with them.

Thanks again. See you soon.

Doesn't Recommend

Lynn Nolan

Joined 4 years ago

Buyer Beware. Bought an expensive patio set on the Labor Day weekend. When it was delivered more than a week later, the table had a 7 inch scratch and the back of one of the chairs had a dent.

The store refused to accept any responsibility saying that it was an "as is" sale. When I saw the set, there did not appear to be any damage so either the set was switched or the damage occurred at another time.

I am disappointed by such unethical business practices. The store should do something to make this right e.g. discount the sale, repair the damage, etc

Recommends

Amanda Knoles

Joined 10 years ago

Patio store specializes in high-end outdoor furniture and fire pits.. In Short
Whether you're upgrading patio furniture or designing a complete outdoor living space, this specialty store has the products and savvy experts on hand to transform any backyard into a comfy place for lounging and entertaining. Choose from all-weather outdoor wicker, cast aluminum or teak furniture from Castelle, Whitecraft, Lloyd Flanders and Woodard-Landgrave. Fireside products include outdoor fireplaces, gas logs, screens and accessories. Professional installation is available and furniture may be custom-designed from hundreds of fabrics and frame styles to coordinate with your décor.