DO NOT GO TO THIS BUSINESS. If I could give them negative stars, I would. DO NOT GO HERE!!!!!!!!!!!! STAY AWAY FROM MARK SAXTON! I had the worst experience with this location. Ultimately, I lost $1700 to nothing! I was mistreated by Mark Saxton and completely disregarded as a customer. He told me that it would be over $3000 to replace my transmission, and when I told him that I would take my business elsewhere he stated "Well, you seem like an educated person so I dont know why you'd be making such a stupid decision." There you have it folks-unprofessionalism at it's best! Mark then said that he'd "only charge me $1500 if I kept my service with them." Wow, that's a $1500 difference!! Too bad he didnt offer me that price originally. I took it to another transmission shop who told me that my transmission should have never been dissembled and that my transmission was not the problem. When I dealt with upper management they were somewhat accomodating; however, I still ended up with a $1700 debt and a problematic vehicle. The only good service I received was that the new owner called to apologize. Yet, Mark Saxton remains an employee and that's all that was done. I'd highly recommend finding another place to do your business. Transmissions are expensive and Rapid Transmission only seems to care about ripping people off instead of doing business the correct way-with integrity and accountability.
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