“The mechanics are knowledgeable and they have a decent selection of motorcycles.”
“What a waste of time , lousy customer service, policy NOT posted.”
“so we took our business else place (Alba) and we were treated extremely well and bought what we wanted for an extremely good price.”
Top notch. Steve Harber and his team are the best in the business. The service department is top notch, too. I travel from Murrieta, past other dealerships, to the House because you are THAT good! Thank you!
Gentle and attentive. My Rhino was no spring chicken. I had heard all the good things about guys coming in on off days to "take care of customers". But boy did the guys at House make it happen! I was so worried. It was my first time. I have nothing but good memories. How special that they would take time to be so gentle and attentive with me. I was not their first, but they made it feel that way. Thanks, guys!
Journey worth the trip. Let me start by saying all I was looking for was a good bike at a good price.I found the bike I was looking for on ebay,I did not know that it was a dealership that was selling the bike at first.I was surprised that the questions I had were answered right away and even the calls I made responded too in a timely response.Long story short,I was the high bidder and got the bike.Drove 235 miles one way to get the bike,expecting just to hand over the cash and throw the bike in the truck.What I didn't expect was a tour of the facility,Met everyone in the place,Excellent crew by the way.The facility is outstanding,Very clean,very professional.They even gave me a demo on the bike.I hate driving,however this place made the journey worth the trip.I would definitely recommend them to anyone looking to buy or for service. Thank you for a pleasant buying experience
my worries were over. My compliments on your excellent customer oriented staff. I purchased a scooter from Doug Wiley a couple years ago & it was very professionally handled. I since sold it & came in yesterday with a problem on my new bike purchased from a private party. Tony & Brad in the service department listened to my dilema & said they could help me & not to worry as it wasn't as big a deal as I was making it out to be. Brought it in for service & they took care of me right away & didn't even charge for the frozen oil drain bolt fix I was fretting about!. The parts guy, Henry, got me exactly what I needed, and the cashier Ellie was so nice and courteous (and cute) - - my worries were over and it didn't cost me an arm and a leg as your competition had advised it might! I can't say enough about the experience & you still have my dedication as a customer. The other bike dealers in SD could take a lesson or two from you all - - you guys "get it"
feels like home. Upon moving to San Diego in 1999 i searched out all of the bike shops in town. I've tried them all and H.O.M. is the only place that feels like H O M E. The knowledgeable staff always takes the time to help you find the right part for your bike, the best fit for a helmet, special ordering a hard to find item or mounting your race tires and NOT scratching the rims! It's called customer service.
courteous and friendly. House" needs to change their slogan from "it's all about the ride" to "it's all about the customer". In an age where customer service has gone by the way side, the management, sales and service folks at House know how to treat and take care of a customer. I had been away from riding for about 20 years and when I went to SD House to look at bikes, the salesmen, Paul took the time to ask me the right questions. He spent the extra time to ask me about my riding background, what I would be using the bike for, what I expected from the bike and the dealer and just about me. Without up selling, Paul fit me to the bike I needed, wanted and could afford. The service department is open and helpful. They have a clean shop, which translates to they take care of their "house" (pun intended) so they will take care of your ride. The entire staff is courteous, friendly and nice to be around. You can buy a bike in several places in San Diego, but if you want a bike with a dealer you can trust to take care of not just your ride, but YOU too, go to San Diego HOUSE OF MOTORCYCLES. Paul, Sean, Jeff, Jay, Soun... YOU GUYS ROCK! Thank you for the great experience and even better ride."
With the qualifications out of the way I can say that SDHMC is the only parts/service shop that I will go to or take my bikes to. I have always received excellent service. I have not had one interaction with anyone in their parts department, a service writer, or a tech that didn't know what they were talking about.
Especially if you are new into motorcycles let these folks help you out.
Disagree with the negative ones. I have read several of the posts here and have to disagree with the negative ones. I went to San Diego House of Motorcycles on a recommendation from several friends. I had been away from riding for about 20 years and when I went to "House" to look at bikes, the salesmen, Paul took the time to ask me the right questions. He spent the extra time to ask me about my riding background, what I would be using the bike for, what I expected from the bike and the dealer and just about me. Without up selling, Paul fit me to the bike I needed, wanted and could afford. This was a far cry from the experience I had at a dealer in the south bay.
easy to work with..... I just had both tires replaced here. Was promised a four hour turn around and they made good on the delivery time with 30 mins to spare. Professional, easy to work with...
get your orders in quick.
A few more items were needed to complete our riding pleasure.....these guys really hooked us up! Every time we go there we are greeted and taken care of.
Ross found some us a couple of missing things for the Spyder. Thanks so much for going above and beyond.
The guys in accessories store really rock. They get your orders in quick and make sure you get your gear fast.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!