Home Depot

Doesn't Recommend

Slap h.

Joined 1 year ago

Customer service is a joke. Went to return item in new sealed package with receipt.

Manager was very rude and said I couldn't return it.

Also typed my drivers license in computer and blackballed me from any home depot Store.

I don't think its legal to record my info like that and I'm done with Home depot in general, all this over a $20 return.

Doesn't Recommend

Dantewolfe

Joined 3 years ago

Scam - $97 basic carpet installation for one or more rooms.. I went in to buy carpet for stairs only; I have hard wood flooring in the rest of the place. So Home depot wanted to charge me $570 total for 13 stairs!

Ridiculous, they said the $97 carpet install fee was the basic fee, and had to be added although I had no other carpet to be installed aside from the stairs. They also added an additional $97 for the stairs, I said since I'm not getting any rooms carpeted for the first $97 bucks, please just apply the $97 dollars to carpeting the stairs (that are already prepped and cleaned, with the old carpet removed and discarded. They said no that the first $97 dollar charge is "automatic" and in the computer and cannot be changed. Apparently Home Depot can't adjust prices (even for labor that is not taking place.) One salesman said , "the job is too small" to adjust, another salesgirl told me "that's just the way it is, it's in the computer"

Poor customer service with a myriad of excuses from the almost "super pads", to the double labor charge for much less work, all led to wasted time, a wasted $50 measure fee. All Home Depot had were excuses of why the bill was high with no explanation, besides "automatic" charges. Two different sales people called 3 different managers and didn't seem motivated to explain that paying almost $600 dollars for 13 stairs was absurd. I just finally went to "Lowe's" in Mission Valley who were happy to do the order, grand total $375. Lowe's charged the same $97 and made the additional "stairs" charge $00.01, yes 1 cent because they could. (Humans are actually in control of the computers and orders there. Home Depot - Fairmount was terrible, I even went to Home Depot in Lemon Grove thinking they were having a bad day at Home Depot Fairmount, same result - DON'T WASTE YOUR TIME or money, learn from my lesson. I saved $200 bucks on a "small" job, by taking my Estimate to Lowe's.

Doesn't Recommend

builderbill

Joined 5 years ago

better know what you are looking for and how its used. The incompetence of the employees always surprises me.I can't tell you how many times I have had to load bags of concrete by myself because the employees are too busy playing grab and tickle with each other or just lack a work ethic. God forbid you have a question

Recommends

Liz Zack

Joined 10 years ago

Do-it-yourself home improvement store offers building materials and lawn and garden products; free in-store how-to clinics, design and decorating consultation.. In Short
This warehouse-size hardware haven has virtually everything you could need to create, repair or maintain a house or garden, with options for everyone from first-time DIY-ers to professional builders. Browse aisles brimming with paint, fixtures, tools, appliances, lumber, plants, sod and more. If you can't find what you're looking for, or if it's 15 feet off the ground on shelves that reach to the sky, ubiquitous orange-aproned staffers will help you get what you need.