Shopping >All Computer Technology
“Fry's is one of the best electronic stores youll ever find ( well in my opinion ) they have sooo many things to see,buy, and use.”
“Good store, poor customer service”
“Their prices are decent for some components.”
“However, now I regret it since it took me nearly an hour just to drop off the PC to be serviced (there wasn't a long line at all, but either the employees or the process, or both, were painfully slow).”
Great selection of electronics. if you are a big electronic nerd like me then you will love this place! Although they might not have the best prices, they do have a great selection and they are open pretty late, which I have found to be very convenient.
Good product, nice selection, but at the cost of customer se. Huge selection of electronics. I usually go there for PC hardware, i.e. Internal components or boards, occasionally camera parts and equipment. They also have appliances, TVs, DVDs, EE parts and cables. Some eclectic stuff: toys like solar-powered robotic mice and radio kits. Decent prices; if I'm not getting it online this is a good option (better than BestBuy or similar ilk thanks to the warehouse aesthetic! Some of the red-tags and clearance items are good deals. Re: previous poster, this may surprise you, but it's completely expected that prices of computers go down over a period of months. QQ.), mediocre customer service (I've just always acknowledged this downside as the cost of the aforementioned benefits. Know what you want beforehand, don't expect attention or competence from the workers)
Great selection, ok on prices. My favorite thing about Fry's is their selection. They have a ton of equipment to choose from. Their prices are just ok though and a lot of what they carry can be found cheaper online.
Atrocious Customer Service and High Prices.
I will NEVER purchase anything from Fry's again. Their products are overpriced (I saw the same computer I bought there a couple months later at Costco for $200 less) and their service is absolutely disgusting.
I bought a laptop there 2 years ago and paid $150 for a 3-year warranty. I dropped it off last Sunday (6 days ago) for repair because it has been overheating the whole time I have owned it. I have called several times to check on the status of the repair and each time some snotty operator transfers me to the service department where the phone rings off the hook and there is no voice mail (which is exceedingly strange for an ELECTRONICS store.)
For example, yesterday after trying to call several times I finally got a hold of some lackluster young man named Hui and asked him the status of my repair. After asking me to spell my name 6 times he stammered that no one had gotten to it yet. I told him I wanted him to look at it this morning when he arrived at work at 10am and to call me at noon. Of course he did no such thing. Instead I called THREE more times around noon and had to yell at the operator to leave a message for a manager to call me back immediately. Which someone did, 7 hours later.
I was given a "loaner" computer and just realized that Microsoft Office does not work because it was only a trial copy which has expired. So it's useless. I paid $150 for this goddamn warranty and I have spent countless hours trying just to get a response and have no computer.
Fry's... The 99 cents of electronics!!!.
For what I heard, Fry’s is the 99 cents store of the electronics. All items is stuff rejected from the Asian factories but good enough for be re-sell in the US.
I had a very, very, very bad experience with my new Lap-Top and the customer service was even worthssss. The most horrible I ever experienced in my life after Big-Lot ;-)
Also, I didn’t know that Fry’s has ONLY 2 WEEKS RETUNING POLICY….??? Why
Because it’s all shity not working stuff and they do not want be responsible for that but just sell to you and then kick you out of the door after they got your money.
I will never, never again go to give my money to that store.
I hope I never go here again. I found a price lowered on a competitors web page while standing in line on my Iphone. When I advised the cashier I was given the run around about their price match guarantee. I was holding up the line so I settled and bought my car stereo there. When I went to the competitors I got service I should have gotten from here. Unless they are the last company that has something I probably won't be going back.
Fry's Warranties are SCAMS. My computer screen is falling apart 1 1/2 years after i bought my computer with a 3-year "full service" warranty and Fry's refuses to fix it. They now tell me that the warranty only covers a hard drive failure. So i asked for a refund on the money i paid on what is left of the warranty. They tell me there will be an $83 dollar fee and i will be refunded $54 dollars. So essentially, my computer broke, they wont fix it and they want to charge me a fee to give me my money back. WTF!
Ridiculously horrible customer service.
I purchased the 5-year in-store service warrantly when I bought my desktop PC 17 months ago, and was initially glad I had when I started having problems withe the PC recently. However, now I regret it since it took me nearly an hour just to drop off the PC to be serviced (there wasn't a long line at all, but either the employees or the process, or both, were painfully slow). Then they told me it would be several days before they would even get around to looking at my PC, although from what I've read on here it will likely be much longer -- the stacks of PCs waiting to be looked at was huge.
This type of service isn't worth the $189 I paid. I would be much better off going elsewhere to have it repaired..
Worst place to call or shop - EVER. Phone continually rings off the hook. When you finally get through to a live person, the department you need to speak to is "not available." WORST customer service EVER.
With more than 50,000 electronic items in each store, this high-tech superstore offers one-stop shopping and service for professionals and hobbyists..
Family-founded in the heart of Silicon Valley in 1985, Fry's has become a staple for technophiles in the Western U.S. Keeping up with the latest technological trends, it offers quality computer hardware and software, audio and video equipment and telecommunication products. Each store, which range in size from 50,000 to 180,000 square feet, decorates the aisles with its own unique theme--from Alice in Wonderland to Atlantis--making every shopping trip a fun experience.
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