Fry's Electronics

08/31/09

Fry's Warranties are SCAMS

by mbamike at Citysearch

My computer screen is falling apart 1 1/2 years after i bought my computer with a 3-year "full service" warranty and Fry's refuses to fix it. They now tell me that the warranty only covers a hard drive failure. So i asked for a refund on the money i paid on what is left of the warranty. They tell me there will be an $83 dollar fee and i will be refunded $54 dollars. So essentially, my computer broke, they wont fix it and they want to charge me a fee to give me my money back. WTF!

• Pros: selection
• Cons: Warranties Don't Cover Anything

04/14/09

Ridiculously horrible customer service

by NightOwl619 at Citysearch

I purchased the 5-year in-store service warrantly when I bought my desktop PC 17 months ago, and was initially glad I had when I started having problems withe the PC recently. However, now I regret it since it took me nearly an hour just to drop off the PC to be serviced (there wasn't a long line at all, but either the employees or the process, or both, were painfully slow). Then they told me it would be several days before they would even get around to looking at my PC, although from what I've read on here it will likely be much longer -- the stacks of PCs waiting to be looked at was huge.

This type of service isn't worth the $189 I paid. I would be much better off going elsewhere to have it repaired..

• Pros: good selection, low prices
• Cons: Bad customer service all around

08/26/08

Worst place to call or shop - EVER

by sdshopper at Citysearch

Phone continually rings off the hook. When you finally get through to a live person, the department you need to speak to is "not available." WORST customer service EVER.