“Very friendly atmosphere.”
“.... not only do they remember your name, your car and exactly what you need done from just your quote, the final price is affordable, completely taken cake of with your insurance company in a timely matter and the expedient, end result is absolutely inc”
“have had bad experiences with auto body shops, so this was truly like a breath of fresh air!”
“If I got into another accident *knocks on wood* I would come here again or recommend this place to anyone else I know!”
“Very professional staff.”
“His prices are really good for the superb work they do!”
“United told me in the first 5 minutes that I should go to an Upholstery and recommended JIm's Upholstery who competed the job in the SAME day I brought it in.”
Best Body Shop In San Diego by Far!.
My sons new car a 2008 Suzuki SX4 Sport Sedan was involved in what at first glance appeared to be a minor fender bender on an I-15 on ramp. A young gal in a Honda decided to play fast and furious while applying makeup and her car stuffed his in the rear end pushing him into the car ahead of him causing an accordian effect (body damage front and rear).
He gathered an estimate from a body shop reccomended by the insurance company. They put the damage at $2700. I was out of town and asked him to wait until I returned as I co-signed for the loan and had some less than positive experiences in the past when the insurance company dictated the shop to be used for repairs.
Being new to the area I had no one to turn to for a referral. An inquiry from the local dealer turned up two suggestions (one the shop they used exclusively). When I interviewed these shops I walked away unimpressed as they both had messy cluttered work spaces and guys standing around not working. The first would not guarantee OEM (original equiptment manufacturer) parts would be used. The second could not give me a sastifactory window for completion. (I needed the car back no later than two weeks from drop off)
An internet search turned up United Auto Body on Miramar Road and what really appealed to me were ALL the positive reviews and a couple of not so enthusiastic ones. What was interesting was that the ones with unhappy customers were not dismissed but rather addressed and their complaints handled sincerely with an eye towards resolution.
After speaking with Grace an appointment was set and we dropped the car off. We were amazed at the all the photos that covered the walls showing so many cars and so many excellent repairs. Not only that but Mark (the owner) introduced himself and told me I could contact him with any questions or concerns at any time.
After disassembling the vehicle their crew found additional repairs would be required (I was made aware of this posibility when we first spoke) but I did not have to concern myself with it as United took care of all the interaction with the insurance company including working with their adjuster(s) to adress an additional $2200 worth of repairs not included in the original (different body shop) estimate.
In conclusion Suzi (that's the cars name) looks as good as new! I will always recommend United Auto Body and only them to anyone that needs auto body repair services. Thank you folks for the AWESOME service!!
David and Zach - Poway
I went in for brake pad replacement and they found that I needed to replace the rotors. I believe the previous place I got my brakes done might have screwed them up.
Had to come in for 2 separate visits due to ordering of the rotors. 2nd time didn't charge me tax or labor which was awesome. Yeah rotors range about 30-60$ each on the internet. But nice people.
Hi saulstanton: Thank you for the kind review, but I believe that you have reviewed the wrong business. We are an auto body collision repair company. Please feel free to remove this review from our page and review the correct business. Thank you!
The only Body and Paint shop I will ever need!. Had a great experience here. They encouraged and then helped me fight the "other guys" insurance company and get fully reimbursed for my damages. Also, fought (and won) to use new, not refurbished, parts. This fight did cause serious delays (only a small portion of which was compensated by insurance company) in getting the car back, but I was able to deal with that, so not a problem for me. The entire staff was friendly and always promptly returned calls. They were transparent, providing documentation and paperwork for everything. This is the only place I will go in the future and will recommend it to everyone.
Thanks everybody at United Auto Body for great service. My truck was beat to hell after a wreck and fighting the insurance companies had me stressed out of my mind. The best decision I ever made was taking my truck to UAB, they fixed it up better than new and took over dealing with the insurance companies giving me excellent advice along the way to make sure things went the way I wanted with my truck.
If you've been in a wreck and need help dealing with the insurance companies and want your life back to normal I highly recommend this shop. Thanks again Mark, Grace, and Jason!
Quality! Total Satisfaction! Thanks Mark!!!!!!!. First off, Thanks again Mark, Grace and everyone else at United Auto Body. I learned a great deal about auto insurance companies and how they work. Simply put... Be aware of any shop the insurance company tries to send you to! 99% of the time those shops have back door contracts with the insurance company's. They'll cut every corner possible to get you in and out. The cheaper those shops can do it the more work the insurance co. feeds them. In most cases you have the "right to choose" a shop to repair your vehicle. United Auto Body totally impressed me with the care, detail and quality they provide. Again, Thanks Mark..... PS Invadertim3 Read all of the other reviews... you and your brother have some issues!! Sad that anyone has to ever deal with someone such as yourself.
Mark's a liar!.
I signed up for yelp just to write this review. I've never felt the need to write a review until now.
I did quite a bit of research online looking for a good, honest auto repair shop in San Diego. United Auto Body came up with the best reviews and BBB rating. My car was brought here for a repair estimate, which ended up adding up to more than the cost of the car.
So I went to the shop last Thursday. Since there were a few upgraded modifications on my car, I wanted to part them out to sell. But Mark, the owner, told me that he would charge me a few hundred dollars to remove them. I decided that I only wanted to take a few parts that were easy to remove, so I ended up taking off some things myself. His shop was closing at the time, so I asked him if he could take off the rear sway bar and wheel locks. When I met him, he seemed like a friendly, trustworthy guy. I told him specifically that he needed to take them off by Monday and he told me that he would take it off tomorrow (Friday) morning. He leaves the wheel lock key I give him on his desk as if he was going to do it first thing in the morning like he said. I asked if there was going to be a charge and I was expecting some (and would have paid it), but he insisted to do it for free. I thought to myself, "Cool. This place is legit." I was leaving for vacation the next morning for winter break and told him that my brother was going to pick up the parts. Mark told me again that it would be done in the morning and he would let my brother know. Monday comes and I give him a call. Nothing was done. He said he would get to work on it immediately since I told him the car was going to be towed soon. HE NEVER CALLS BACK. Next thing I know, my brother arrives at the shop and Mark only has a set of lug nuts. Great.
The thing I hate most in this world is liars and Mark is an exceptional liar. And he lost me $300+ in parts because he was too damn lazy to do what he said he would do. I had a bad experience with this shop and thought I'd let others who were in the same situation I was in to find another shop because this shop doesn't keep their word. If you do decide to go to this shop, I would advise you to not trust what they say too easily. Don't make the same mistake I did and take Mark's word for it.
I apologize I did not keep my promise. I did not lie nor am I lazy. I simply ran out of time. When the tow driver arrived, I called to ask you what you wanted me to do because he was refusing to wait. I left you a message & never heard back. When your brother Michael came in the next day, he acted childish & threw a tantrum in my office. He drove up to the office & spat at our window. It would have been best for you to contact me to resolve this matter & I would have tried my best to improve the situation. However, after reading Michael's defamatory review posted the same day as yours (where he was pretending to be a customer) I can only assume you are condoning his behavior & the customer relationship is beyond repair. Again I am sorry for running out of time. I am human & make mistakes. I can assure you that Michael's ill treatment will not change my generosity towards customers in offering to do things for them.
Best Auto Body Shop in San Diego. I took my BMW to 3 other shops before I found United Auto Body... no one wanted to fix my car because it has all after market parts and a custom paint job. Someone hit the mirror off and scratched the back side of my car. When I took it to Mark he said he would fix it, but the paint wouldn't be perfect. He was wrong.. it looks fantastic!!! I am so happy with the service I received from Mark and Grace I don't know what I would have done without them. They took care of everything for me so I didn't have to lift a finger. I was such a mess when I went in and they were very genuine in everything they said. They are very good people and my car looks wayyyyy better than it did even before it was hit. I won't go anywhere else ever again!
United Auto Body Rules!. This was my second time coming to United Auto Body. Its truly amazing how they not only fix the dents and damage to my car-but they make it look even better than it did before the damage was done! They truly make you feel that you're the number one customer and do all that they can to fix your car and more. I will continue to go to United Auto Body for as long as I live in San Diego and may need any form of auto body repairs. I highly suggest United Auto Body!!
Excellent work. They did a beautiful job on my car. Very professional staff. Delivered as promised.
By far THE BEST Body Shop in San Diego. United Auto Body is by far the best body shop out there with superior quality and customer service. My car looks better than when it was brand new. Mark is a great honest individual who is humble in his work, but I have to say its the best work I've seen and I have a lot of experience with BodyShops. I recommend United Auto Body to anyone out there, they really take care of their customers.
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