“Bertrands is a great local music store.”
Great Customer Service. Frequent customer of this store. Nice people. If they don't have it they order it in for you. Son got free music lessons for band over the summer with our trumpet rental.
Poor customer service - lost instrument we returned.
They were recommended by our kids music instructor. We rented a saxophone from them for the school year. We returned it July 2009 but they've been charging us every month since for it . Since we have our credit cards set up on autopay, we didn't even realize until a whole year later! Shame on us.
When I called them up, they told me they have no records of us returning it. I asked to speak to the owner but they gave me the runaround and only let me speak to a manager there.
I thought I was losing my mind and called my son who is on vacation in Virginia to ask him where the saxaphone was. He was completely baffled by my question and said we returned it last summer to the store - don't you remember?! And added... what's wrong with you! You yelled at dad and I for returning it a month late. I went back and forth with Betrands and to add insult to injury, not only would they not refund any of the monthly fees, they also wanted to charge me another $300.00! Not sure what to do at this point but needless to say, we are very unhappy with Betrand!
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