Mistake in the order, but nobody answer nor apologize.
I did an order, and I received almost all, except for an item absolutely inutil for me, that I didn't order. Since I live in South America, it had no sense to claim or resent a 5$ product to the USA for replace.
BUT... I'm writing this comment because later I received a mail from a lady (Ms. Sara) asking for a review. I said her "only as feedback" that I received a wrong product, and I can't return it, then, I assumed it as a loss.
Now, reviewing old mails before delete, I see that I never received a line from her/the Company with a little, formal apologize. When somebody lost some money (even 5$) due to your fault and careless, at least you have to send a letter saying "oh, sorry very much"
Except if you have poor company ethics, of course.