El Cajon >Heating Contractors > Quality Mechanical Professionals, Inc.
1536 Fayette St, El Cajon, CA | Directions 9202032.816145 -116.977943
Neighborhoods: El Cajon
Definitely a case of wishing I could give zero stars!
We bought a house in the Palm Springs area and after moving in discovered that a window A/C unit and the evaporative cooler were non-functional. Called the home warranty company and they dispatched Quality Mechanical Professionals. And that's when the saga began. So far we've had outright lies, misdirection, incompetence, slow response, no response and a litany of other actions that give total lie to the name "Quality" and "Professional".
Never, ever, ever use this company for anything more advanced than turning on a ceiling fan.
Bottom line? We've been in the house for almost 6 weeks after placing the service call and we neither have the new A/C unit or the repaired evap cooler. And to make it more lovely the temperature here in the desert has been between 105 and 110 since moving in.
I hate these people.
Fast quality repair – Called the company with a bad AC unit. It was fixed within 30 minutes. Tech came with needed equipment had the right parts and very nice, made sure all was working before he left. Very satisfied with their service. Thank you very much
Exceptional Customer Service!!!! – I usually don’t write these reviews because it takes too long but after this company rescued me for the second time I HAD to write something. Quality Mechanical is by FAR the best AC Heating and appliance repair company I have been in contact with. Last year, on Christmas Eve, our fridge broke. It was the WORST possible time because I had all of our Christmas dinner items in the fridge and was nervous that everything would spoil and the family would have to find a place to go out to eat. I had family coming into town and quickly went to work in finding a company that would come out. My home warranty went through FIVE companies who all said they could not come out as it was Christmas Eve. Quality Mechanical was the 6th company they called and they were exceptional. They came within the hour and figured out the issue. They expedited the part order and got everything working before close of business that day. We were so thankful and had the best service. The guy that came out was friendly, efficient and CARED about the urgency and importance of the repair. This past weekend they rescued me AGAIN. I had my grandmother (who is 93) staying with us and the AC went out. The day was particularly hot (due to our AMAZING weather in San Diego). The terrible part was that my grandma is very old and sick and can't stand to be hot. I called my insurance company and requested they match me up with Quality Mechanical. A different guy from the company came out and was incredibly helpful again. He diligently worked on the system and got it up an running within the hour. Amazing company, amazing service. Please don't hesitate to call these guys...you will not be disappointed.
Fast and Easy – What can I say! They came, they saw, they fixed! I wish every repair around the house was that painless. I recommend QM to anyone who wants quick but thorough service.
DO NOT DEAL WITH THESE CROOKS – Do not trust these crooks. They were dispatched through our home warranty. They tried to deceive and take advantage of us by telling us that an applicance had to be completey replaced. After our home warranty insurance approved it, they tried to add on over a thousand dollars of bogus charges. I repeat, do not trust these guys. This is the most dishonest and unethical company we've ever dealt with! Needless to say, we ran and ran fast from this contractor. I suggest you do the same if you don't want to get ripped off.
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