TERRIBLE CUSTOMER SERVICE. We hired Henry the owner to redo our kitchen they did a pretty good job there were mistakes but I am a patient person and worked with them. Unfortunetly once I paid them the money i never saw them again. My granite counter top is starting to seperate at the seams it is black and shows up like a sore thumb. We had our kitchen done in Dec. 2011. He made a furnitures piece for the kithchen and it is starting to fall apart i have sent email pictures phoned him left numerous messages but he does not call back. If you hire them you better hope nothing goes wrong because you are on your own.
Don't finish or refinish his Job.
I complained regarding mistakes in work.
Refinishing entry door. The complete door look terrible.
The installed the door and you need now a hammer to close.
The finish a granite job for the bathroom and used the complete wrong granite.
I complained and this was the answer .
I would like to answer that in a manner that would fit our business together but I think I'm going to take a deep breath and just keep quiet.
Complete unprofessional company don't even think to start with this guys a business
Refacing cabinets and hand rails..
Hired Idel Designs to re-due our 3 bathroom cabinets and new granite tops which turned out well.
We decited to have our hand rail and facer boards done in stairway and what a bad job that was. They came out 3 times to touch up but still looked like crap so gave up and told them not to come anymore.
We spent $935.00 on painting and we could have went and bought new ones for much less. Total spent was $5400.00
Would not refer them to my friends.
unethical business practices.
They attempt to bribe customers for positive reviews by offering discounts at the close of the project. No Joke!
Here is their trick.... They show you stain samples on beautiful wood. Their samples are beautiful. But the catch is, whose is to say that your wood surface is nearly as nice as the surface they used for their sample?
Because of this, it is reasonable to have high expectations. based on their misleading samples.
And its all downhill from there, because Chris's attention to detail was non-existent. Poor workmanship throughout, to the point that we have to have our cabinets redone by an ethical and honest contractor.
Their workmanship is poor but the sales pitch/price is high end. No contractor related experience even comes close to what we had with Idel Designs. Promised excellent craftsmanship and the finished project was horrendously bad. With the project in an unfinished state, they demanded payment in full, when we pointed out numerous areas that still needed attention, Henry Belkin was belligerent and argumentative. Project Manager Chris offered a $300 discount if they could still get a 5-star rating on ServiceMagic. (ours was a $4500 job) We declined. Job started Jan 12, now its Apr 21st. 5 day project turned into 98 days. A nightmare!
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