3150 National City Blved., National City, CA | Directions 9195032.655361 -117.099747
Monday - Friday 7:00 AM - 6:00 PM; Saturday 8:00 AM - 5:00 PM
Neighborhoods: National City
Re Frank Hyundai "Service" Department, Unethical-Dishonest-Cheating-Liars. If you own a Hyundai, don't get it serviced here. YOU WILL GET RIPPED OFF. I visited the service department for a brake light switch recall which caused the brake lights to not work. Mine were not working. After waiting about an hour in a cramped waiting area with dysfunctional wifi, the service adviser comes out and tells me after the recall work was done the brake lights still did not work. He wanted $99 to diagnose and (if just the light bulbs) another $140. He also made approximately $1000 worth of recommendations, some legit but others were absolutely totally illegitimate and bogus. Skeptical, I told him I couldnt do the brake light repairs today and he went into a big spiel about safety blah blah blah, made me sign a handwritten release (which I was not given a copy of) and we walked outside so I could take delivery. Remarkably, the brake lights worked perfectly! Two months later, the brake lights still work 100% of the time. Meanwhile I've spoken with several "managers" at Frank Hyundai, proposing that their apology include performing some of those recommendations they made at their expense. Frank Hyundai's responses throughout have been insulting, offensive and arrogant. Seriously, even if Frank's service department was honest would you really want someone working on your car who doesn't know how to test a brake light for proper function? Very sad to think that such business practices are tolerated in this day and age, or that so many people would (based on trust) simply go with the dealer's bogus recommendations and pay for unnecessary work. Isn't recall work supposed to be free, anyway?
Coffee needs work, otherwise great! – Had to return twice. First for an oil change and AC problem. A part was ordered for my AC problem and was repaired a few days later. Great job on both days. Thank you for washing the car. My wife she drives the GL liked that. I was given a ride to my home two times. The driver was polite friendly and a safe driver. Good employee that should be commended. I have always been treated well by all in the service department. From write up to billing you are all great. Now the coffee situation needs a little work. I know the coffee is free from the machine but that has got to be the worst stuff to drink. I remember you once had a regular brewed coffee setup. What happened to that Okay tell Mr. Fornaca i but my next car for you folks. Maybe a Sonata. Who knows.
I will be back – Prompt and friendly service at a fair price. I'll defiantly be back.
It was a greatful experience. Thanks a lot for have Spanish speaking personal.
Early Bird Drop-off – Took my car in early to drop it off so I could do other things. It took 2 hours to complete but it was the 40000 mile service.
Colin and all the service crew continue to provide excellent service.
Satisfied – I was very satisfied with the way I was treated. However I am still exploring the difference between the advertised and real gas mileage for local driving.
Thank you very much for the service I received. All of you are second to none.
Very Happy – I have been very happy having my last two Hyundai's serviced at Frank over the last 34 years. Thank you.
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