Blumenthal Jewelers

Recommends

Ruby Sue 33

Joined 2 years ago

Great service, friendly and professional. I went into Blumenthal Jewelers last week to buy a necklace for my granddaughter for her birthday. Steve helped me select a chain and pendant that was classic but still hip enough for a girl about to turn 13. Kids can be so picky at that age and I felt like they really helped me get something that would fit her style. The best part was that they gift wrapped it for me and made it look so nice. When she opened it up I couldn't believe the look on her face, she was so happy. I would recommend it to anyone looking for a gift, it has pretty much anything you are searching for.

Doesn't Recommend

joey s

Joined 2 years ago

Take your business elsewhere, he won't trust you!. Please, there are plenty of other jewelers in La Mesa, I recommend you take a look elsewhere. Here's why: I went in to purchase my fiance's engagement ring and we wanted to design our own. No problem. we let them know exactly what we wanted and a few weeks later the ring came in. It turned out that the channel diamonds weren't evenly spaced, the head of the ring was crooked, and there was even excess gold on the base of the head. My fiance and I took the ring back in to show Guy who pushed back saying nothing was wrong with the ring, and it was made the way we requested. He never even saw the ring before I picked it up so I was unsure how one could say the ring was made to our satisfaction after 1 minute of inspection. Eventually he had the ring re-made and when I went in to pick it up the second time, it still wasn't satisfactory. What's funny is one of the other jewelers knew the quality of the first-made ring was sub-par and figured I'd be back! How can you let someone walk out of the store knowing your product is not made up to the customer's satisfaction?! Yikes! My fiance didn't want to have the ring re-made a THIRD time so we ended up picking something that happened to be in the store. She loves the ring, but there was a flaw in one of the diamonds on the channel but I mistakenly kept my mouth shut because I didn't want them to think we were just being nit-picky. Recently we went to Robbin's Bother's to take a look at their wedding bands and the salesmen noticed the flaw in the engagement ring and was so thankful it wasn't a ring from their store. Guy told us it was a great idea to go there to get a feel for what we like due to the fact they have so many rings to choose from. I recently went into Blumenthal's to show them the engagement ring and to look at wedding bands. When I told one of the jewelers to please inspect the engagement ring he immediately became defensive saying it wasn't like that when we bought the ring. Unfortunately it was, like I said, we just kept our mouths shut because of all the issues we had with the previous ring. The next day I get a call from Guy accusing me of switching out the diamond and taking it into their store to get fixed. He told me he would not touch the ring as he could not trust me and told me to take my business elsewhere. He was offended by the fact that I would go to another jeweler even though he told me it was a good idea! Ultimately we did end up taking our business somewhere else and had a pleasant experience. It is quite clear to see how unprofessionally the situation was handled on their part on multiple levels. The owner of this store is nothing but a sleazy salesman who is too thick-headed to admit they sell bad products. This was one of the worst experiences I have had when buying anything, let alone an engagement ring.

I will also mention that I know an individual who had a similar experience with Guy where he refused to fix a piece of jewelry that was flawed. If you do buy form him, make every effort to make sure the piece of jewelry is in prestige condition before you leave the store, otherwise you may be screwed having another jeweler fix something he/she didn't mess up.

He was as unprofessional as anyone could be when handling an adverse situation. I was, quite frankly, disgusted.