Lafayette Hotel
San Diego, CA 92104
Phone: (619) 296-2101
04/22/2007 Posted by chardb2
My partner and I reserved a room here a month ahead of time as part of my friend's wedding party. We called them the day before our arrival to let them know that we had a late flight so they wouldn't give our room away thinking we weren't going to show up. They confirmed our reservation and noted our late arrival. We arrived the next night around 11:30 PM, as described the day before. The desk clerk informed us that our reservation had been canceled because our credit card had expired (we had used a virtual credit card number with an expiration date of 3/07 because the reservation was made in March; the reservation was for 4/07). They had no explanation for why this wasn't mentioned the day before when we confirmed our reservation. They couldn't explain why they hadn't called us that day to notify us of the cancellation. They had no more rooms left and wouldn't let us speak to a manager because they "weren't available that late." We were able to stay in a friend's suite on the pullout couch, thus averting a disaster (and saving us 1/2 the money) so we didn't push it any further with the manager. But if I were you, I'd avoid this place based on the horrible customer service alone.
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