PureFitness
San Diego, CA 92101
Phone:
12/17/2006 Posted by thetaphi4
Pure Fitness is having major management problems that are negatively impacting it's customers. The customer service there is now approaching abysmal. The best trainers there have recently been let go with next to no notice to the clients who signed substantial contracts in order to train with those trainers. Some clients only maintained their memberships and had signed contracts to train with these particular trainers just days before each were let go. Yet, even clients known to be in a unique position were given the run-around and in the end more or less told, too bad so sad, you're stuck training with those we have left. The locker room is tiny and, as a result, bumping into one another and getting stuck looking at body parts you'd rather not see is common. The shampoo/conditioner in the showers are all either low quality or watered-down. The showers -- hot after someone flushes, drainage problems, rusty and moldy -- so don't forget flip flops. Men's showers have no curtains -- one has an intense spot light that reveals all. The towels feel like sandpaper. Blowdryers are old and scarce. Hot tubs and saunas have been out of order for extended periods since Oct 06. There are a number of new cardio machines, but while many of them are connected to televisions, they do not all work. The club has a variety of classes, but only a few are worth attending. The yoga classes are great, and I hear the spin classes and the Mon/Wed morning lifting classes are great. There are no late classes. The weekend hours are limited. The trainers that remain at this point are mostly new, some are are talented, but few come close to the ones that were let go. This club does not fulfill the swanky potential that you think of when you read about it or even maybe that you think when you first take your tour. Under different management the gym would have more potential, but at this point it is no award winner.
Pros: Yoga and A few good trainers remain
Cons: Poor customer service (once you've signed on the dotted line), the TV hook-ups don't all work, limited weekend hours, and the showering experience
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