06/23/08

Made me feel comfortable and welcome

by sillybugger

This is a nice facility, good for business and casual travellers, and appears to be recently renovated -- it's got nice open public spaces with marble, dark woods, well-placed decor pieces. The room was large and had a view of the bay, and the bathroom was notably large. I stay at hotels all over the world and think this one does a much better job than most at staff training. Maybe because it's such a hospitality-centric town, but the staff were exceptionally approachable and thoughtful. The concierge had a bad address for a nail spa, but the recommendation for the spa (once I got there) was just perfect. I'd stay there on my next trip to SD.

• Pros: location, staff attentiveness, upgraded features

Distinctive digs with modern amenities and beds so heavenly they're hard to roll out of.

by Contributor

In Short
With programs designed for both business travelers and families, this property takes service seriously. Business travelers can take advantage of guest office rooms stocked with phone, fax and printer. For families, a kids' club provides coloring books, bath toys and a phone line dedicated to bedtime stories. All visitors are treated to signature Heavenly Beds with pillow-top mattresses, cushy down blankets and crisp white sheets ranging in thread count from 180 to 250.