The Sofia Hotel
San Diego, CA 92101
Phone: (619) 234-9200
02/12/2007 Posted by len_berg5
Upon arrival the entrance is inviting and very sheik. Checking in however was a nightmare. No air-conditioning in the lobby or hallways made for a miserable trip to the room carrying all our bags. Opening the door to our FIRST room we realized that there had been no maid service yet, due to the coffee on the table I wouldn’t be surprised if we just missed walking in on the last reservation. We then dragged our stuff back down to the lobby, explained our situation, and the front desk attendants handed us new keys to a different room with nothing but a simple apology. We took the inconveniently small elevator back up to our new room only to find that the keys they handed us did not work. Again, we walked back downstairs, explained our situation, and received nothing but a simple apology. No upgrade, no discount?!? The rooms themselves are fairly nice with a modern look to them but terribly small, I couldn’t imagine having more than two people in the room at once. By this time we figured the headaches were over until the next morning when we received two wake up calls in the morning that we had not requested, disturbing our sleep. The hotel is new and has potential, but has some very serious kinks to workout along the way. I would not recommend this hotel.
Pros: ambience
Cons: customer service
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