Payless Car Rental
San Diego, CA 92101
Phone: (619) 296-4966
05/14/2008 Posted by NateKhouli
Our location here at Payless San Diego is extremely consistent when it comes to delivering our customers to the airport Corey, we have a close to flawless early open record. I am personally familiar with this case, for I was the one that dealt with it first hand, and spoke with you on the phone numerous times. Out of the 2000 rentals I have per month, 200 of them arrive before 6:00AM pst, ( the time we open ), not one in the past 300 days ( since this location opened ) has ever been informed to leave it at the San Diego airport terminal Valet. To state that you called the location multiple times and had no answer until 6:15 is a complete fabrication, only because I remember answering your call once at 6:00AM sharp, which is also confessed by you in your e-mail sent to corp. A review should be honest, the first time I heard of your situation ( 6:00AM ) you told me that your flight was leaving in 10 minutes, after telling me that my company must retrieve the car, pay for the valet, and pay for the gas, I reminded you that your flight was supposed to leave in 1 minute. ( We found out later that it didnt leave until 6:40AM ). Its unfortunate yes, that you were charged a fee for leaving a rental in a public parking lot, but dont post false, negative, and fabricated, reviews about your experience, when in fact, you were being negligent. -Nate
Pros: Personal, Timely, Efficient Customer Service
Cons: Not like Robotic 1000+ Car plus Agencies
Write a review and share your thoughts with others
