10/19/09

Nice company

by lonieadaems

My serch for a place to live was very hard since english is not my 1st language. Utopia always called me back and was very patient with me. I am going to school and did not have a full time job. They worked with me so that I could move into the condo. Other companies did not call me back . This is a very nice, friendly company.

10/14/09

Do Not Use Utopia Management

by konnichiha

Do not use this company. They are unreliable, discourteous, and rude. When we first wanted to look at some apartments, the lady (Katie) promised to meet us at the property at 8:00am the following day. My roommate called in sick to work so he would be able to go and look, but she never showed up. She never even called to apologize for missing the appointment. When asked about this, she simply said "Oh, I'm sorry, I forgot." It is your job, and you forgot? Come on. The viewing was rescheduled for later in the week, and this time Katie showed up. We decided to get the place.

I wasn't currently living in San Diego, so arranging a time to sign the lease was a little tricky. Katie agreed to come in on a Saturday at 1:00pm. I made the 3 hour drive down to San Diego and arrived at Utopia at 12:45pm. I waited for 1 hour 15 minutes and tried repeatedly calling Katie. She never showed up and never answered the phone call. She didn't call back on Monday, so I called her and asked what happened. She claimed "the secretary forgot to unlock the door," but you would think the realtor would have keys if he or she was planning to come in outside normal business hours. She said I would have to either drive down again or she could fax it to me so I could sign it, get it notarized, and fax it back. When I asked about paying for the notary, Utopia did not offer to pay for me. I argued with them for 30 minutes, but they did not give in. Finally I just said I would drive down again. I left work early a few days later and drove the 3 hours again to San Diego to sign the lease.

While we were living at the apartments, we had no issues with Utopia. We never had to deal with them.

When we moved out, we received a letter informing us we would receive our security deposit balance, less and charges, within 21 days at our forwarding addresses. It has now been 44 days and we still have received no information. We have been calling them for a week trying to talk to the appropriate people (Katie or her boss), but they have not answered our calls, nor have they returned them. The security deposit is a significant amount ($1600), but now that we are not paying them, they no longer care about customer service, if they did to begin with. Do not deal with this company, you will regret it.

• Pros: 5 day grace period to pay rent
• Cons: Everything else

10/12/09

Fast

by Peterpiper

I gave them my invoice for garden service...even though I was told they are on a 30 day pay cycle. I still got my check in few days. It was great.

• Pros: they're fast
• Cons: none

08/25/09

I rent from Utopia!

by bjill76

I have been renting from Utopia for the past three years. Whenver I have needed something they have been quick to respond to any emergencies. My manager is very knowledgable and the maintenance staff responds quickly to problems. I recently had a friend of mine move into town. She was able to make appointments for the weekend she was visiting, found a property and was able to do everything else from out of state so she was able to move in as soon as she got here. She was happy with her manager and the staff of Utopia and I was glad I had recommended them. Thanks!

08/24/09

One Happy Owner!

by DamonKarl99

I was with another management company who told me I wouldn't be able to get what I was asking for to rent out my property so I decided to go with Utopia Management. I'm so glad I did. Not only did they rent my unit out in only 3 weeks but they got the price I was looking for. Great job!

• Pros: Great Management!

08/21/09

Great Service

by cjones12

I was new to using Utopia to handle my account. I was having a lot of issues with my invoices and payments. From the first time I called the accounting department. They were so efficient and made sure my account was taken care of. They would fix any issues I was having and call me back in a very timely matter. I have had nothing but good experiences so far and am looking forward to them handling my account much longer!

08/18/09

Responded to my call

by abby2345

I was looking for a condo to rent for my college daughters so I called several management companies that had listings of 3 bedrooms. I was shocked to find out that these management companies do not call you back. Utopia Management did return my call and I was able to set up an appointment to see a 3 bedroom near the college for the weekend. We drove down from LA area and met with the weekend gal. We liked the unit and we rented it, I am so glad somebody called us back. Thanks Utopia

08/16/09

BE AWARE of UTOPIA

by Blueeyesbill

I would like to start by saying I would give them NO star if that was a choice.

to make a very long and painful story short, i will just get to a few of the points.

Utopia seemed so helpful when we wanted to rent out our condo, they called back the same day and happened to be so friendly.

That was it!!! it went downhill from there.

They never checked the mail box and got us in real big trouble with the electric guys in San Diego.

They kept charging us for placing the condo in the paper long after it was rented. When I called about them returning my money for the unnecessary ads it took close to three weeks to get an answer and they refused to give us our money back.

I called the head rep, she told me that it was not her problem and i had to deal with my personal rep who was never there. I told her that i can not reach my rep and she does not return calls. The head rep told me that is not her problem. ( NICE)

They would only show the condo on Fridays nights , leaving potential renters to find another condos to rent as they were not willing to wait an entire week to see the condo. When I called the rep to ask why, she said that she was busy and that is the best that she can do. Too bad for me huh? Poor girl.

I have a list that could go one for months but I will spare you.

The final stab is that even after I fired them they refuse to give me back my deposit from the tenant until i had to send a rep from another company ( physically) to see them. They delayed it for over 1 month.

They are a very terrible company and only want your money. They keep trying to sell you stuff. what is that about?? they are completely useless and you are better off without them!!

• Pros: Great when signing up
• Cons: Rude, liars and do not return your emails or calls

07/31/09

Satisfied Owner

by CammyM

I recently came to Utopia to have my property managed by them. During the process of getting my property rented out my father passed and I just wanted to say Thank you. I appreciate the professional way in which you handle my issues.

07/30/09

Looking for a management company?

by scarlson2

I would highly recommend to anyone who is looking to rent or have their properties managed to choose Utopia Property Management. Their staff is friendly, welcoming and quick to respond to any emergencies or everyday around the house fixes. They are a responsible and efficient company that provides excellent customer service. I was not good at being a landlord. Now I am back on track with the property rents and they have filled my vacancies with great tenants.