Owner is very rude and overbearing! Ruined my spa day!. I just spent $480.00 on services and skincare products at this spa and don't plan on ever spending another penny there because the owner, Michele Phillips, was so rude to me. I moved to San Diego from Los Angeles nine months ago and had been commuting to Los Angeles to continue going to my spa there. However, after becoming pregnant 14 weeks ago I had been much too sick and tired to drive to LA. As I begin my second trimester I'm finally feeling well enough to get out of the house and get my beauty routine back. My wonderful husband decided I needed a spa day and found the "Mommy-to-be" package at the Bellagio Salon & Day Spa. The package consists of a prenatal massage, facial, pedicure and lunch. I added in a much needed lip & brow wax & hair color & cut. The girl who booked my appointment said my day would start at 11:30 and be finished around 5:30pm.

The day began wonderfully at 11:30 am. I was so happy to be out of the house for the first time in two months. I had my massage with Erin and my facial with Viktoriya. They were both wonderful, sweet and I talked to them about coming back again in a month do do it all again. Lunch proved to be a little complicated because I have Celiac and they only had one salad on their menu that didn't contain gluten, but at that time Michele was nice enough to get chicken added to the salad. At 2pm or so I enjoyed my lunch. Then headed over to the other side for my pedicure and hair. So far so good.

Had my pedicure with a very nice young blond girl who's name I didn't get but she was pleasant and I enjoyed my pedicure. I will say they need to redecorate the mani/pedi room as it's decore didn't fit in with the rest of the salon and it's high end feel. They also had a very limited selection of polish colors to choose from. Overall, the pedicure was nice but the room itself left much to be desired.

As soon as my pedicure was finished the manicurist slipped on my flip flops and told me I didn't have to move because she didn't have an appointment after me. I sat there for about 10 minutes letting my toes dry and speaking to another customer about my recent trip to China. This was when the incident started. It was a few minutes before 4pm and the owner, Michele Phillips, came in. She said, "I'm sorry but we're going to need you to move because the girl who's doing your hair has a client after you." I said no problem and stood up to gather my purse and water bottle as I finished the end of my conversation that Michele had interrupted so rudely. As I turned around after grabbing my purse from behind the pedicure chair Michele was once again standing there and told me again I needed to move. Then she unbelievably stood over me and followed me as I was walking out and to the hair station. It was so rude and upsetting to have her hovering over me and telling twice within a few minutes I needed to move. It's obvious she only cares about how many people she can get through in a day and not about her clients.

I was embarrassed and in tears by the time the hair stylist came to talk to me. Her name was Amanda and although she was very nice my day had been ruined and I decided to leave with out having my hair done. Amanda told me her next appointment wasn't until 5 or 5:30. It was only 4pm and I was having an uncomplicated over all color and a trim. Plenty of time for Amanda to do both before her next client. Besides how is it my fault if they had overbooked? If they booked my appointment too close to another appointment then that is their fault and has nothing to do with me! Especially when I was spending so much money! If I had gotten my hair done, with tips included, I would have spend around $600.00 in one day. It's so unprofessional Michele would chose to treat her clients in such a manner! If I'm going to spend $600.00 at my salon I expect to be treated well and be able to take my time and relax.…

nails, nails, nails!. I have been coming here for nails. Angela and Nina are both great! They turned me onto this new polish called Shellac, it is so amazing! It dries immediately so I don't mess up my nails before I even leave the salon and it last for 2 weeks! The coolest thing ever! I also love the folks at the front desk! They know me by name and are always so friendly and helpful! You should definitely try this place!…

massages and facials. Best place ever for massages and facials in San Diego! My two best friends were visiting from CO and it was a rainy day so we decided to treat our selves to a spa day! It was so great! We did the couples day package (even though there were 3 of us haha!) You get a facial and massages and a really great spa lunch with champagne! All the people who did our services were really great and fun, we had a really good time and plan to come back the next time they visit!…

Zarina is amazing. I moved to San Diego about 6 months ago and I have been desperately searching for a new place to get my hair done. I tried 2 different places before I finally found Bellagio! I go to Zarina and she is amazing! I have a fabulous new cut and my highlights are perfect! She really listened to what I wanted and did a great job! They have a spa too so I plan to try a massage next time!…

Best Wax. Two weeks ago, before a first date with a guy that I really like, I decided I would treat myself to a professional wax. I came to Bellagio for a full Brazilian and a full leg wax. The technician was very thorough and very talented. The pain was minimal and she didn’t miss a single hair. It was a great job and it left me feeling relaxed and confident for my date. I won’t say it’s because of the wax, but we’ve started spending a lot of time together. I’m super happy and I just wanted to brag a little, but I also wanted to say that the wax was great and I will definitely be back again to treat myself.…

AWESOME STYLIST!!!. LUIS TAFOLLA!!! Go see him, seriously! I recently moved to San Diego and needed to find a new stylist. I called Bellagio Salon mainly because it was close to my apartment and they were able to get me in the day after I called. I am so happy they booked me with LUIS. LUIS was fun to talk with and he did an amazing job on my hair. My hair is long, thick, and overprocessed. I decided to go back to my natural dark color and also get a Brazilian Blowout. Now, my hair looks & feels like I never colored it AND it's so smooth and silky. I would definitely recommend getting a Brazilian Blowout to anyone and make sure to ask for LUIS. I love my hair now! xoxo to LOU LOU!…

Great massage at a good price. We went to Bellagio Salon and Spa for a couples deep tissue massage and man was it great. They were very accomodating and very affordable which is a plus for me. Good service and a nice comfortable place. Easy access and a great location just off Friars road. They will help you with parking. My girlfriend and i loved it and plan on going back soon as we both love massages. I would recomend this place to anyone who has had lots of massages or is the beginner. they will take care of you. Thanks…

Bellagio, Best Laser Hair Removal. I went to Bellagio Spa for Laser Hair Removal. I did not know what to expect & Jennifer (The R.N.) was very calming and professional. After 1 treatment I have a lot of hair reduction. I am very excited! I would highly recommend this spa!…