07/30/09

horrible customer service!

by gutenucker

This hotel has horrible customer service. My brother who is in the Army decided to get married in California and stay at Hotel Del Coronado for thier honeymoon. They made a reservation over the phone and they were told all they had to do was check in after thier wedding. When they arrived they were told that they needed to pay a 500$ deposit and they did not have the money to pay it. They ended cancelling thier room, but obviously they were charged a cancellation fee. The fee was $500 if you were a no show but since they did show up to the hotel it should have been only $250 which they were willing to pay. The person at the front desk said that they were a no show even though they had gas receits from a gas station in the neighborhood. I am very dissapointed because employees at Hotel Del Coronado were not upfront about a deposit and secondly the person lied about not putting in the system that they had showed up. What a way to treat a man in uniform!! The customer should always be right, and respect should be given to someone in millitary. Very upset!!!!

• Pros: beautiful
• Cons: lying unorganized disrespectful employees

Editorial Review

by Contributor

Exclusive wine bar in the Hotel Del Coronado specializes tastings and wine flights paired with cheese and gourmet chocolate.

10/15/07

Out of town? Must stay here!

by danielle423

Historical hotel, sits right on the beach, has a huge pool with a pool side bar, beautiful deck to have lunch and grab a cocktail. Even a haunted room!! Beautiful hotel inside and out. Famous people always stay here! Located on the main coronado strip with absolutely fabulous views of the ocean. must come stay here even for a couple of days!!

08/13/07

Love is in the details - Simply Amazing

by rscott1

I stayed in the California Cabana just yards away from my wedding site on the beach. It was magnificent! There aren't enough adjectives in the English language to describe the utter joy and overwhelming happiness "Hotel Del" added to my extraordinary day. There are so many wonderful features and services to compliment: the exceptional service at 1500 Ocean, the relaxing room with an incredible view, the make-up artist at the salon; and, not to mention the amazing wedding cake the pastry chef made for us! I'm overjoyed, and anxious to return for my first anniversary! Our thanks to all for an incredible stay. The Scotts

• Pros: Extremely romantic for couples and family friendly
• Cons: None

05/30/06

Coronado's landmark hotel offers a spectacular beachfront setting combined with contemporary luxury, elegant dining and abundant recreational activities.

by Amanda Knoles

In Short
Considered one of the top resorts in the world by travel industry experts, the Del was designated a National Historic landmark in 1977. From the elegant lobby to the Victorian architecture and scenic gardens, the property retains its historic charm while providing guests with every modern convenience and a choice of several stellar restaurants. Popular as a wedding and honeymoon destination, the hotel is also perfect for families seeking an upscale beach vacation.