Tierra Town Dental Center
San Diego, CA 92124
Phone: (858) 277-6080
07/25/2007 Posted by nbosecker
This dental office is run by monkeys and robots. They took 4 hours for my first appointment, taking X-rays and telling me how many cavities I had and asking me if I wanted my teeth whitened. Then they proceeded to bring in their money-grabbing robot, that insisted that I agree to pay before getting a filling, and I should get the most expensive filling because I SHOULD, and also, did I want my teeth whitened?? After agreeing to the filling, I actually got a teeth cleaning! This was about hour number 3. Did I want my teeth whitened?? After joining my S.O. in the lobby, she tells me that she never got a cleaning, because she refused the fillings. But she did decide to use this robot-office to get bridge work done the next summer, despite my objections. So, they insist she MUST get the most expensive type of bridge - lava- and she MUST pay for it at the first appointment - not when the bridge was actually created - and it cost $8,000. I called to object, they insisted it was 'monkey office policy' to pay at the start. Fine. The DAY OF the bridge installation, they call 2 hours before the appointment to say that the bridge is too large to be lava - it has to be the next lower type of bridge - and it will take 3 more weeks to create. The upside is there is a 'substantial refund' due to me, because it is the cheaper bridge. How much? They can't say right now, they have to run the numbers. When can I get my refund - since I had to pay upfront before the work was done, my thinking is that it should be easy to process a refund. WRONG. Surprised? 4-8 weeks to get back money that they shouldn't have in the first place. Guess what? Getting the $8,000 together was not instantaneous, even though I had no choice about it. Asking these morons questions is like talking to babies who only know one word - "MONEY". The customer service is atrocious, they could care less about apologies for inconvenience, they are only nice to you when they want money. AVOID THIS OFFICE!
Pros: Close to home
Cons: Everything else you could think of, really.
2 out of 3 people found this review helpful
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