United Auto Body

11/07/09

One of the best, if not the best

by RamonP at Citysearch

I've taken my car to United Auto Body & Paint more than once and each time I bring my car home, the car looks like brand new. This is a shop that I can highly recommend to anyone, and Mark J. the owner is a business owner who runs his business right and that is why he is able to stay in business for a long time.

• Pros: Delivers as promised
• Cons: Can't think of any

10/08/09

Very friendly, VERY customer-oriented

by sharpdale at Citysearch

I brought my car ('01 Chevy Cavalier) in back in July with a hatch/trunk that wouldn't close because of a problem with the latch. Thanks to GM's legendary "customer last" policy, the part I needed only came as part of a more elaborate part that cost $250.00, which I just didn't have.

Rather than tell me there was nothing they could do, Jason gave me the part no., and I did some online research to find it in the aftermarket. Three months later I finally got it, but when I brought it in, even though it was the exact same part no., it was for a more recent model and wouldn't work with my hatch.

Once again I expected be let down. But thanks to Gabby, a mechanic who apparently thinks outside the box, Jason told me they could probably use some rivets and industrial-strength glue and fix the part that was already there but had broken, and it would only cost me the same $50.00 that it would've cost to install the new part. Twenty minutes later I was on my way.

So twice they could've told me it was a lost cause unless I wanted to pay $250.00 for a new part. And instead they helped me out both times. In the end, I got terrific customer service and terrific mechanical service, and instead of gouging me, they charged me a total of $50.00.

Mark, the owner, whom I also met, clearly places a premium on friendly, and very competent, service. And Jason and Gabby completely delivered. To me the only downside is that they're only auto body and not overall repair. I'd go to them anytime I had a problem, and I'd send everyone I know.

• Pros: They use their heads as well as their tools
• Cons: Hidden from busy street (but well worth looking for)

09/15/09

Great work!

by Sharma at Citysearch

I damaged my car door at my underground parking lot at work. I was referred to this traveling shop where they come to you and do the work for dirt cheap. This is the biggest mistake one can make. They ended up making the repair worse. United body had to redo the work. They were very flexible, very reasonably priced and did amazing work. My car looks brand new. Now that's great service. You must take your car there... you feel like you are working with family and they are the best in town!!

• Pros: Quality work, fair price and caring staff

09/05/09

Great job with great service

by shangta at Citysearch

I picked Mark and United Auto Body because my insurance company directed me to him for rear collision damage to my bumper. At first, I felt skeptical, given the nature of insurance companies, I thought they would send me to a cut corners-type of company. However, I set an appointment with Mark on Saturday morning, and he was there right on time.

From the minute I entered his store, Mark made me feel very comfortable. He was very personable, dressed very professionally, and never talked over my head regarding the insurance process. After we signed the paperwork and got the ball rolling, my wife brought the car in on Tuesday. He helped my wife transfer over our two child carseats (and 2 kids!) to the rental car place and really made the whole process very easy for her.

Three days later (earlier than the original estimated time for repair), my wife picked up the car and received a very pleasant surprise. First, he met my wife with our car at the rental store and helped to transfer the car seats. Then we did not expect this, but he buffed out some scraches from my FRONT bumper. I never mentioned the scratch on the front bumper, although the damage was obvious. When he returned my car, not only was the rear bumper fixed, the front bumper looked new too. I chuckled to myself, thinking how I've been to three different autobody shops in the past for previous repairs and this had never happened. In the end, I would definitely recommend him and United Body Shop. I thought the customer service was excellent, and their work was great. I would definitely use them again.

Thanks for everything Mark.

• Pros: Excellent customer service;

08/18/09

Couldn't ask for a better experience!

by J3hall at Citysearch

I was in a fender-bender a few weeks ago and started looking for body shops by doing a Google search since I'm not originally from San Diego and had no references to go off of. I'm extremely glad that I read all the reviews on this site. I can't imagine that I could have had a better experience getting my car repaired than I had with United Auto Body.

Out of the three estimates I was given, United Auto was the most reasonable for a few dents and scratches on my bumper. Not only was the price great, but they were the only ones that did a thorough inspection when giving me an estimate. The others looked at my car for less than a minute, from 10 feet away, and asked for $200-$300 more than United. Even if United had quoted me the same price, I would have still elected to work with them because I was confident in their knowledge and handling of my repairs.

When my insurance company got involved, United handled everything. All I needed to do was show up and drop off my car. Couldn't have been easier. They also went out of their way to offer me advice on working with the rental car company and jumped in to make sure that my reservation was handled correctly.

When I got my car back, I really couldn't have been happier. I've had it for almost 2 years now, and when I got it back from United I felt like I was driving it off the lot for the first time again. The repairs were amazing! On top of everything, my car was returned to me with a few scratches I had on my doors repaired, free of charge, and shiny from a complimentary car wash.

I now know that all the reviews on this site for United are correct. You really can't ask for a better experience than you will receive at United Auto Body.

• Pros: Excellent customer service
• Cons: Hard to see location from the street.

07/30/09

Honest quote, fantastic experience

by DanLink at Citysearch

Honest quote, sound advice, fast service.

I got my car keyed last night and got it fixed by them.

• Pros: Best auto body repaire experience I ever had

06/29/09

Outstanding Work and Amazing Service!!!!!

by Rebecca2009 at Citysearch

I called United Auto Body after reading the reviews here. After speaking with Mark, I knew immediately that I was calling the right guy to repair damages to my car. I was initially concerned with my insurance company trying to cut costs on the repairs. He assured me that he was in the business to provide ME with excellent service and not my insurance company.

He fulfilled his word. When the insurance company attempted to cut costs on my repairs (using low quality products and used parts on my brand new car), Mark went to battle for me and would not allow them to take advantage of my circumstances. In addition, United Auto body did an outstanding job on my car and had the repairs done on the date that was promised!!!

You will not go wrong with United Auto Body. I recommend them to anyone in need of auto body work.

05/19/09

Repairs made SO easy!

by spicedlife at Citysearch

I would hands-down recommend United Auto Body every time, based on the terrific service I have consistently received over the past several years.

This is one-call customer service at its finest. Simply call Mark or one of the ladies and tell them you need a repair. They walk you step-by-step through the process and save you money wherever possible.

My latest repair went through an insurance company, and United Auto Body did everything from arranging for my wrecked car to be towed, to explaining the rental car process and communicating directly with the insurance adjusters. When it was time to pick the vehicle up I was greeted, shown the repairs....they even put on my new license plate and registration tags!

I never experience service this great in any industry. The best part is that this easy, friendly experience has been consistent whenever my family members or I have needed repairs. EVERY TIME they exceed my expectations. You will have a similar experience, so these are definitely the people to call.

• Pros: Best customer service of any industry.

04/07/09

The best experience I've ever had with an auto repair shop.

by MoonMD23 at Citysearch

My auto insurance recommended Caliber Collision for my repairs. I asked for the recommendation from them so I would know which facilities to avoid as there is a conflict of interest between the insurance company and the auto body repair shops which they may recommend.

I picked United Auto Body & Paint because of their professional website and their history of highly rated reviews.

The owner of United Auto Body & Paint, Mark Jannesari is extremely honest and personable. He is great about offering you all the different options to go about a repair which can end up saving you a lot of money. He defnately goes out of the way to make sure you're 100% satisfied with the work he does for you.

When I brought my SUV for a front fender repair, he touched up the scratches and chips on my rear bumper at no extra charge. The bumper looks great and you can hardly see where the touch ups were done. "Bumper Medic" had previously quoted me $600 to repaint the entire bumper without even offering me the option of doing a simple touch up which Mark did for me at no extra charge!

This was definately the best experience I've ever had with an auto repair shop and I'm glad to have found him. I would highly recommend him without hesitation to anyone including friends and family.

• Pros: Excellent customer service; great quality work; fast repair.
• Cons: None.

03/04/09

Excellent Automobile Collision Repair

by Vince101 at Citysearch

Just wanted to let you know that we are very happy with the way my car looks after your repair service. It actually looks better than before because of the great paint job you guys did. Between Farmer's Insurance and your quick turn around, the whole ordeal became a minimal stressful event. I also appreciated the inside tips you gave me on how car rental agencies work.

Also, please know that your donation to my daughter's girl scout project was very kind and generous! Thanks again. We can always use an excellent auto body service! I will make sure to recommend you to my friends.

• Pros: Professional, nice, informative
• Cons: Off major heavily trafficed road and narrow driveway.